In this week’s episode of the Self Storage Insight Podcast, James Shepherd sits down with leaders from Alaska Mini Storage to discuss why self storage is more than just renting metal boxes—it’s about operating a real business.

They share lessons from modernizing outdated systems, transitioning from handwritten records to digital tools, simplifying payments and autopay, improving lien auctions through online platforms, and building a team culture focused on customer experience and sales. Whether you operate a single facility or manage multiple sites, this conversation offers practical insights on leadership, tenant experience, and operational strategies that can improve occupancy and long-term performance.