By Jeff
Welcome to Service Business Blueprint, the premier podcast dedicated to building, scaling, and thriving in the service industry. Hosted by Jeff Luther, a seasoned entrepreneur and business c
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The podcast currently has 64 episodes available.
Welcome back to the Service Business Blueprint Podcast with Jeff Luther! 🚀 In today's episode, we're diving deep into a critical topic every service business owner needs to understand: the difference between customer service and customer experience.
Jeff shares real-life examples, expert insights, and actionable strategies to help you elevate your customer experience and stop losing money in your business. Learn how to transform your customer interactions from reactive to proactive and build a brand that people love. If you’re ready to revolutionize your service business, this episode is a must-watch!
What You'll Learn:
The key differences between customer service and customer experience
How poor customer service can cost your business money
Real-life examples from top brands like Starbucks, Amazon, and Zappos
Practical tips to map out your customer journey and improve every touchpoint
How to create a seamless, memorable customer experience that drives success
👉 Subscribe to the Service Business Blueprint for more tools, tips, and strategies to grow your service-based business! Don’t forget to like, comment, and share!
Connect with Jeff Luther:
Instagram: @servicebusinessblueprint
Website: https://www.home-probe.com
Chapters:
0:00 - Introduction to Customer Service vs. Customer Experience
1:20 - Defining Customer Service
2:35 - Why Customer Service is Reactive and Costly
3:51 - Customer Experience: The Proactive Approach
4:17 - Creating Seamless Customer Interactions
5:35 - Examples of Great Customer Experience: Moe’s vs. Starbucks
7:10 - How Amazon and Zappos Set the Standard
8:21 - Practical Tips to Improve Your Customer Experience
9:54 - Mapping Out Your Customer Journey
11:12 - Personalizing Interactions for Success
This segment from the Service Business Blueprint podcast highlights the importance of building genuine connections through traditional sales funnels versus relying solely on paid search ads. Jeff Luther begins by promising to share a key marketing tip that guarantees business growth. He emphasizes effort as the foundation of success, contrasting sales funnels with paid ads like Google AdWords or Facebook ads.
While paid ads allow competitors to easily replicate strategies by simply outspending, traditional sales funnels focus on nurturing potential clients through relationship-building. Jeff explains that by guiding customers from awareness to action, and fostering personal connections (such as bonding over shared experiences), businesses can cultivate long-term relationships. This approach leads to repeat business and stronger customer loyalty, especially for service-based businesses.
Jeff also highlights how traditional sales funnels offer more control and predictability over marketing costs and results compared to the fluctuations and unpredictability of paid ad campaigns.
Continuing the segment, Jeff underscores that traditional sales funnels, when well-constructed, provide a personalized journey for each potential client, which builds trust over time. He stresses that service-based businesses thrive on relationships, and these can't be built overnight with paid ads. A well-thought-out funnel allows businesses to educate their audience, showcase their expertise, and address specific client needs at each stage of the buyer's journey.
Jeff points out that sales funnels aren't just about generating leads but nurturing them into loyal customers. He shares examples of how offering value upfront—through free content, webinars, or consultations—builds credibility, making it easier to convert leads into paying clients. Unlike the cold, transactional nature of paid ads, a funnel creates multiple touchpoints with potential clients, keeping them engaged and warming them up for a sale.
Moreover, Jeff discusses the sustainability of funnels. While paid ads require a constant investment to maintain visibility, a well-optimized funnel can continue to work in the background, attracting and converting clients passively. This makes funnels a cost-effective solution, especially for small service businesses that may not have huge advertising budgets.
Jeff wraps up the segment by encouraging listeners to shift their focus from short-term gains driven by paid ads to the long-term stability that comes from a properly designed sales funnel. By prioritizing relationships over transactions, service businesses can see consistent growth and build a loyal client base that will keep returning, ultimately outperforming the results of paid advertising over time.
Chapters:
00:00 Introduction
01:15 Key Marketing Tip for Business Growth
03:30 Sales Funnels Explained
06:00 The Role of Paid Search Ads
08:00 Limitations of Paid Ads
10:00 Effort vs. Replication in Marketing
12:00 Building Genuine Connections with Sales Funnels
14:00 From Awareness to Action
16:00 Benefits of Relationship-Building
18:00 Controlling Marketing Costs
20:00 Predictability vs. Unpredictability in Marketing
22:00 Examples of Successful Sales Funnels
24:00 Challenges in Implementing Sales Funnels
26:00 Tips for Effective Sales Funnels
28:00 Recap and Key Takeaways
30:00 Conclusion
https://www.home-probe.com/
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The episode delves into the challenges of delegation in business. It highlights the psychological barriers, such as fear of irrelevance, perfectionism, and ownership mentality, that often prevent entrepreneurs from letting go of tasks. The episode also discusses the negative consequences of not delegating, including burnout, stagnation, and missed opportunities.
To overcome these challenges, the episode offers practical strategies like starting small, setting clear expectations, focusing on outcomes, building a culture of feedback, and embracing imperfection. By implementing these strategies, entrepreneurs can effectively delegate, free up their time, and allow their businesses to grow.
Introduction
Chapter 1: The Psychological Barriers
Chapter 2: The Consequences of Not Delegating
Chapter 3: Strategies for Effective Delegation
Conclusion
Call to Action
Don't forget to subscribe to the podcast and leave a review!
pssssh.... you want to make changes in your business? > Go here for a free resource on how to make critical decisions in your business
Or write me in @ [email protected]
Follow Jeff on Instagram
In this episode of The Service Business Blueprint, host Jeff Luther dives deep into one of the most critical decisions that business leaders face when planning for growth: expanding by acquisition versus organic growth. Jeff shares his insights and experiences from growing his own service-based business, discussing the benefits and challenges of each approach.
Though Jeff has never purchased a business, he provides a thoughtful analysis of why acquisition might be a smart move, drawing on real-world examples like Facebook's purchase of Instagram and Disney's acquisitions of Pixar, Marvel, and Lucasfilm. He highlights how acquisitions can lead to rapid market expansion, immediate access to established customer bases, and the acquisition of talent and expertise that can be difficult to build from scratch.
Jeff also shares the potential pitfalls of organic growth, including the slow pace of market entry, the resource-intensive nature of developing new products and markets, and the high risk and uncertainty involved. He emphasizes the importance of due diligence in any acquisition, noting how failures in this area have led to some of the most disastrous business mergers in history.
Tune in to hear Jeff's take on why acquisition might be a smarter strategy for your service-based business and learn from his experiences as he outlines the key considerations to keep in mind when making this crucial decision.
Chapters:
00:00:00 - 00:00:27 - Introduction to The Service Business Blueprint with Jeff Luther
00:00:27 - 00:00:32 - The Blueprint for Building a Thriving Service-Based Business
00:00:32 - 00:00:59 - The Critical Decision: Growth by Acquisition or Organic Expansion?
00:00:59 - 00:02:22 - Why Acquisition Could Be the Smarter Move
00:02:22 - 00:03:14 - The Speed of Growth: Acquisition vs. Organic
00:03:14 - 00:04:12 - Market Expansion through Acquisition: Case Studies
00:04:12 - 00:05:24 - Acquiring Talent and Expertise: A Key Advantage of Acquisition
00:05:24 - 00:06:15 - Reducing Competition through Acquisition
00:06:15 - 00:07:30 - The Challenges of Organic Growth
00:07:30 - 00:08:50 - Resource Intensity and Risk in Organic Growth
00:08:50 - 00:10:14 - Market Dynamics and the Competitive Advantage of Acquisition
00:10:14 - 00:11:58 - Talent Gaps in Organic Growth and the Challenges of Building a Team
00:11:58 - 00:13:09 - Strategic Considerations for Acquisitions and the Importance of Due Diligence
Don't forget to subscribe to the podcast and leave a review!
pssssh.... you want to make changes in your business? > Go here for a free resource on how to make critical decisions in your business
Or write me in @ [email protected]
Follow Jeff on Instagram
Overcoming Limiting Beliefs and Growing Your Service Business
In this episode of the Service Business Blueprint, host Jeff Luther delves into the mindset challenges and strategic missteps that can hinder the growth of a service-based business. Jeff shares personal experiences and lessons learned from growing his business from scratch to multi-million-dollar success. He emphasizes the importance of training, mindset, and having a clear growth path for your team. Tune in to discover how to avoid common pitfalls and set your business on the path to success.
Chapters:
00:00 - Introduction
00:53 - Painful Lessons in Business Growth
02:24 - Training Challenges and Head Trash
03:00 - The Dumb Tax: Learning from Mistakes
04:25 - Thinking Small and Limiting Beliefs
05:12 - Importance of Setting a Salary
07:43 - Creating Clear Paths for Employee Growth
09:55 - Revenue vs. Profit Mindset
13:28 - Final Thoughts on Overcoming Growth Barriers
Don't forget to subscribe to the podcast and leave a review!
pssssh.... you want to make changes in your business? Go here for a free resource on how to make critical decisions in your business: https://servicebusinessblueprint.myflodesk.com/b22626qkdo
In this episode of the Service Business Blueprint podcast, host Jeff Luther sits down with relationship expert Cameron Madill to explore the challenges and rewards of running a business with a spouse. They chat about Marriage Advice for Entrepreneurs. They delve into the complexities of balancing work and personal life, the importance of effective communication, and strategies for maintaining a strong relationship while building a successful business. From overcoming the "blame game" to setting boundaries, listeners will gain valuable insights into navigating the unique dynamics of entrepreneurial couples. Marriage Advice for Entrepreneurs can really benefit your relationship and bring you on the same team.
Cameron shares his expertise on relationship building and offers practical advice for couples in business together. Jeff and Cameron also discuss the role of nonviolent communication and crucial conversations in fostering healthy partnerships.This episode breaks down solid marriage Advice for Entrepreneurs and gives you actionable steps to take. Whether you're an entrepreneur, considering starting a business with your partner, or simply interested in improving your relationship, this episode offers valuable guidance.
Don't forget to subscribe to the podcast and leave a review!
pssssh.... you want to make changes in your business? > Go here for a free resource on how to make critical decisions in your business
Or write me in @ [email protected]
Follow Jeff on Instagram
Visit Cameron's website
Cameron's Book Recommendations:
The 5 Love Languages
The 7 Principles for Making Marriage Work
Hold Me Tight
Have you ever felt stuck clinging to outdated business goals? In today's dynamic business environment, where change is constant, this episode of the Service Business Blueprint Podcast explores why changing your goals can actually be crucial for success.
We'll start by discussing the importance of business goals in general. Well-defined goals provide direction and focus for your company, acting as a roadmap for decision-making and resource allocation. They also serve as a valuable measurement tool, helping you track progress towards your ultimate vision.
But what happens when the landscape around you starts to shift? Markets evolve, resources change hands, new technologies emerge, and customer preferences can take unexpected turns. This episode will explore the reality that the business environment is not static. Rigidly holding onto initial goals in the face of such change can become counterproductive.
Instead, we'll delve into the power of adaptation. By embracing the idea that your goals can evolve alongside your business, you open yourself up to a range of benefits. Adapting your goals can drive innovation within your company, forcing you to explore new ideas and potentially leading to the development of groundbreaking new strategies. More importantly, it positions your business to meet the new demands that arise from a changing market.
To illustrate this point, we'll take a look at some inspiring case studies. Companies like Netflix, Slack, and Twitter all started out with one set of goals in mind, but when they recognized the need to adapt, they didn't hesitate to pivot. Their willingness to change course ultimately fueled their success.
So how do you actually go about changing your business goals? This episode will equip you with practical steps to navigate this process effectively. We'll cover how to assess your current situation, communicate transparently with stakeholders, and develop a clear plan for moving forward. Setting measurable milestones will help you track your progress, and fostering a culture of flexibility within your organization is key. Remember, change is a journey, and being able to monitor and adjust your goals as needed is essential for reaching your destination.
Finally, we want to debunk the myth that changing your goals signifies failure. In today's world, it's a sign of adaptability and growth – a hallmark of resilient businesses. This episode will provide valuable takeaways to help you determine if it's time to re-evaluate your current goals and propel your business forward on the path to success.
Don't forget to subscribe to the podcast and leave a review!
pssssh.... you want to make changes in your business? > Go here for a free resource on how to make critical decisions in your business
Or write me in @ [email protected]
Follow Jeff on Instagram
Join host Jeff Luther as he dives deep into the mindset needed to build a thriving service-based business. In this episode of the Service Business Blueprint, Jeff shares invaluable insights into overcoming mindset obstacles, unlocking the secrets of entrepreneurship, and personal growth. He also explores the importance of asking the right questions and avoiding unhelpful advice to achieve your personal and business goals.
Key Topics Discussed
Introduction to the Service Business Blueprint: Jeff introduces the podcast and its focus on helping listeners succeed in their service-based businesses.
Mindset and Personal Growth: Continuing from the last episode, Jeff delves into the importance of a positive mindset and how our brains are wired to focus on negatives.
Asking Great Questions: The power of asking constructive questions and how they can shift your perspective from what's wrong to what's great.
Personal Story of Paddleboarding: Jeff shares a personal story about paddleboarding with his son, highlighting the value of independence and learning from experiences.
Giving and Receiving Advice: Why giving advice can often be unhelpful and how experience-sharing is more valuable.
Entrepreneurship and Risk: The challenges of entrepreneurship, the importance of taking risks, and how opportunities often look like risks until they are realized.
Balancing Business and Family: How entrepreneurs can balance business decisions and family life, and the potential benefits of having an expert on the podcast to discuss this topic.
pssssh.... you want to make changes in your business? > Go here for a free resource on how to make critical decisions in your business
Or write me in @ [email protected]
Follow Jeff on Instagram
#ServiceBusinessBlueprint
#Entrepreneurship
#MindsetMatters
#BusinessGrowth
#OvercomeObstacles
Welcome back to another exciting episode of Service Business Blueprint! I’m your host, Jeff Luther, and today, we're diving deep into the power of mindset and the impact of the questions we ask ourselves.
In This Episode:
Mindset and Shitty Questions: Learn what I mean by "shitty questions" and why reframing them can transform your outlook.
Reframing Techniques: Hear about past episodes where we've discussed reframing negative situations and find out how it can help you in tough times.
Personal Stories: I’ll share a recent paddleboarding adventure with my son Knox, illustrating how our lizard brain's tendency to focus on the negative can be redirected.
Practical Examples: Discover how asking better questions can change your perspective in various scenarios—whether it's business setbacks, sales presentations, or personal challenges.
Mindset and Baseline: Understand how to reset your baseline and maintain a positive outlook even when business is down.
Key Takeaways:
The Power of Questions: Why the questions you ask yourself shape your reality, and how to replace negative queries with positive ones.
Reframing for Success: Techniques to reframe your thinking and focus on the positive aspects of any situation.
Mindset Over Matter: How changing your mindset can help you see opportunities instead of obstacles.
Maintaining Positivity: Practical steps to ensure you keep a positive attitude, especially during challenging times.
Challenge for Listeners:
Start asking yourself, "What's great about this?" whenever you encounter a problem or setback. Notice how this simple shift can open up new perspectives and solutions.
Subscribe and Connect:
If you enjoyed this episode, be sure to hit subscribe, leave a review, and become part of our growing community. We love hearing from you, so send us your comments and let us know how we can help you on your journey.
Thanks for tuning into Service Business Blueprint with Jeff Luther. Remember, where you focus is where your energy goes. Choose the good beliefs and watch them turn into great things.
Until next time, go out there and win your day!
pssssh.... you want to make changes in your business? > Go here for a free resource on how to make critical decisions in your business
Do you want to get free coaching for a MONTH from Jeff? Book a free consultation call here.
Or write me in @ [email protected]
Follow Jeff on Instagram
In this episode of Service Business Blueprint, your host Jeff Luther dives deep into the parallels between the world of CrossFit and entrepreneurship. Join us for an inspiring conversation with Daniel Sterling, a top-tier CrossFit athlete, as we explore the journey of perseverance, discipline, and the pursuit of excellence.
In this episode of Service Business Blueprint, host Jeff Luther introduces Daniel Sterling, a top CrossFit athlete, and explores the critical role of discipline and perseverance in both business and athletics.
They discuss strategies for busy entrepreneurs to maintain a healthy lifestyle, the importance of coaching, and the mindset required for success. Daniel shares his impressive achievements and insights on setting measurable goals, drawing parallels between entrepreneurial risks and the challenges in competitive sports.
Key takeaways emphasize that unwavering commitment, consistent effort, and a strong mindset are essential for achieving extraordinary success in any field. Tune in to learn how CrossFit principles can help build a thriving service-based business and personal growth.
pssssh.... you want to make changes in your business? > Go here for a free resource on how to make critical decisions in your business
Do you want to get free coaching for a MONTH from Jeff? Book a free consultation call here.
Or write me in @ [email protected]
Follow Jeff on Instagram
Connect with Daniel on IG
#ServiceBusinessBlueprint #JeffLuther #CrossFit #DanielSterling #Entrepreneurship #Discipline #Perseverance #FitnessForEntrepreneurs #BusinessSuccess #MindsetMatters #Coaching #HealthyLifestyle #TopAthlete #BusinessGrowth #SuccessJourney
The podcast currently has 64 episodes available.
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