The Service Catalyst team introduces Asset Management and discusses how best to get your assets out of spreadsheets and into a system to help better track and drive your business and finances.

BRM and PPMOs everywhere rejoice! The BRM role may seem daunting at times, but the Service Catalyst team explains how to turn the Business Relationship framework into something actionable […]

The Service Catalyst team invites you to Save the Data!  We’ll discuss how implementing a Service Data Management strategy — continuously improved over time —  is the basis for […]

The Service Catalyst (formerly CPP) team invites you to Save the Data! We’ll discuss how, by implementing Service Data Management, the basis of a successful intake process. Service Owners now have a place to manage their Services and Applications.

The Service Catalyst team discusses the advantages of Intake Management, which allows incoming work to be identified and directed to the appropriate process such as Incident or Request Management. This […]

The Service Catalyst (formerly CPP) team discusses the advantages of Intake Management, which allows incoming work to be identified and directed to the appropriate process, such as Incident or Request Management. This allows for cleaner distribution of work and more accurate metrics.

The CPP team discusses their progress over the past year and shares insights behind the motivation to provide ServiceNow implementation & development. This decision augments their already dynamic Service […]

The Service Catalyst (formerly CPP) team discusses their progress over the past year and shares insights behind the motivation to provide ServiceNow implementation and development. This decision augments their already dynamic Service Management process transformation to its clients. Listen and learn.

It’s hard enough building an Enterprise Architecture (EA) framework and team for your business let alone trying to gather the necessary critical mass within an organization for adoption. The […]

It’s hard enough building an Enterprise Architecture (EA) framework and team for your business let alone trying to gather the necessary critical mass within an organization for adoption. The Service Catalyst (formerly CPP) team shares their EA experiences for how large and small companies are adopting EA, the challenges they face and the breakthroughs for excellence.