If you’ve ever wondered what other Companies are doing to improve the value of IT to the business, look no further. Episode 25 takes you on a journey of […]

If you've ever wondered what other Companies are doing to improve the value of IT to the business, look no further. Episode 25 takes you on a journey of 4 organizations that are taking it to the next level including a State organization rolling out the Affordable Care Act, enterprise mobile and desktop Strategy, a large Data Center migration and a complete ITSM makeover.

In Episode 24, cut through the Cloud “Fluffernutter” with Jay and Val as they explore what companies should do when engaging providers. Whether you have or will be developing […]

Cut through the Cloud "Fluffernutter" with Jay and Val as they explore what companies should do when engaging providers. Whether you have or will be developing a private, public or hybrid Cloud approach for XaaS (SaaS, PaaS, IaaS, MaaS), don't get Fluffernutter'ed? What's "Fluffernutter" and why should you care? Listen up...

Has your end-user community come to expect immediate fulfillment of all there requests and issues?  Do you often hear from them, “I want it fixed now, damnit!”, but can’t […]

Has your end-user community come to expect immediate fulfillment of all there requests and issues? Do you often hear from them, "I want it fixed now Damnit!", but never get the budgets to fund the demand? If so, you should listen to this.

In episode 22, Jay asks, “does Agile mean you don’t have to plan”?  He and Val discuss Agile and how it relates to IT projects including ITSM projects.

Are you using Agile within your SDLC (Solutions Delivery Life Cycle)? How does your SDLC integrate with ITSM in an Agile world?

ITSM tool vendors claim “ITIL compliance”, so should you just adopt their out of the box workflows, forms and fields? Is the age of tool customizations finally over? In […]

SaaS or Traditional? Due to ITSM tool upgrade cycles by traditional vendors like HP and Remedy, many organizations are at a crossroad in determing a future platform in support […]