Service Design Podcast

By Service Design PodcastBusiness Arts Government Design Management

Service Design Podcast episodes

February 12, 2019 EPISODE 31: Award winner public sector - Innovationguiden
Innovationsguiden won the Professional Non-Profit/Public Sector award. Innovationguiden is an ongoing project that aims to support and reinvigorate the Swedish public sector in collaboration with citizens through service design. This was done by providing various forms of support to municipalities, county councils and regions to work with user-driven innovation in their development work.
38 min
January 22, 2019 EPISODE 30: Transforming Cork County Council with Julianne Coughlan
Cork County Council is the second largest local authority in Ireland. They offer over 600 services to the civilians of Cork. This means they have an all-time challenge to deliver the best possible services for their customers. A few years ago, they came across Service Design, and started experimenting. They formed the Service rePublic team, and never looked back since.
40 min
December 20, 2018 EPISODE 29: ARENA LIVE - HUMAN CENTRED ORGANISATIONS
As we shifted from a product-based economy into a service-based economy, customers are more and more pampered with good services. To be successful, companies more than ever need to offer services that exceed the expectations of people. So in order to offer the best services, companies can do two things. On the one hand they can work closely together with external professionals. On the other hand, they can expand their in-house expertise by training their own employees to think more human centred. To introduce and present both ways of working, we invited two international speakers who shared their knowledge.
27 min
November 29, 2018 EPISODE 28: DESIGNING TO DELIVER - A CONFERENCE RECAP
We went to the Service Design Global Conference in Dublin where we attended lots of inspiring talks and hands-on workshops. Again, it was a truly amazing edition! It’s surprising how this conference manages to touch new topics & give new inspiration every year. Hats off to the organisation! We also really enjoyed the social aspects of this conference. Since this wasn’t our first SDGC, we saw a lot of familiar faces and like every year we had the chance to get to know many new people. During these moments we got the opportunity to interview some service design ‘rockstars’. You can find a compilation of these interviews here.
58 min
August 20, 2018 EPISODE 27: MARC STICKDORN - TOOLS AND WAYS ON HOW TO IMPLEMENT SERVICE DESIGN IN LARGE ORGANISATIONS
Marc Stickdorn is a well-known person in the Service Design world. That’s understandable for many reasons! He is one of the writers on the ‘Service Design Thinking’ and the ‘Service Design doing’ book. Since this week also the ‘Service Design Methods’ book. Besides that he is co-founder and CEO of ‘More than Metrics’, a company that offers tools and stuff for customer experience and service designers: Smaply, Experiencefellow and Mr. Thinker. Marc speaks about Service Design at many conferences around the world. Great to have him at the podcast!
51 min
July 03, 2018 EPISODE 26: Arena Live Service design and education
New technologies, a continuously changing lifestyle and new jobs and disciplines present serious challenges in the field of education. Old education methods and skills are challenged in a society where personalisation, collaboration, information and e-learning are taking over. Professionals have to re-educate themselves and schools need new tools and solutions to be able to innovate and make these changes manageable. How can Service Design help education deal with these challenges and inspire people to solve problems in a creative way?
1 hr 36 min
May 14, 2018 EPISODE 25: Looking back and forward
We can’t believe its already our 25th episode! In september 2016 we published the first episode. Not sure where this adventure would lead us we decided to just give it a try! Since then we have been speaking with inspiring people from al over the world. In this 25th episode we reflect on the conversations we had, we’ll let you know which episodes were our favourite ones and what we have learned from experts in the field. One of the highlights of hosting this podcast is meeting our guests and listeners at conferences or online. We would love to interact more with our listeners and know who you are. Therefore we launched a newsletter where we will publish new episodes but also ask questions to the community. GIVEAWAY!! When you you have a chance to win this with some of our favourite Service Design tools! A Neuland workshop case that we use for all our workshops. The Service Design Award Annual A Moleskin sketch book to note down all your great ideas. A Kingdom card game to boost all your workshops And more ... Check out the THANKS, THANKS, THANKS! Thanks to all the guests that have been on the show! Thanks to for partnering up! Thanks to for giving us time to do the podcast. And of course thanks to all of you who have been listening to the podcast! Here's to another 25 episodes to come! 🍾 David & Stina
24 min
April 19, 2018 EPISODE 24: WINNER FOR ORGANISATIONAL IMPACT IN THE PUBLIC SECTOR
Together with the city of Rotterdam, service design agency Muzus won the award for organisational impact in the public sector. The city of Rotterdam is offering a mobility service to people with special needs to make sure they get to the where they want. They realised, however, they did not know the people they were offering the service to. Muzus conducted qualitative research in various ways to give the city of Rotterdam insights in these users. These insights were used in various ways to offer the best service possible.
37 min
April 06, 2018 EPISODE 23: Student winner for business innovation in the private sector
In this episode we speak to Hyunyim Park who won together with her team the student award for business innovation in the private sector. Together with Jaehyun Park and Culainn Boland Shanaha they designed the Smart Black Taxi Service Flo to tackle London’s air quality. Their service offers real-time time data about slow traffic, road works, busy spots where people look for taxi’s, etc. By offering this data the taxi drivers will be able to make better choices and reduce their driving time without passengers.
36 min
March 22, 2018 EPISODE 22: Award winner for best commercial project: Redefining the TELUS Renewals Experience
In this episode we speak to the Service Design award winners for the best commercial project. Judy Mellett is director Service Design, Innovation and Strategy at Telus and Chris Ferguson is founder and CEO of Service Design agency Bridgeable. Together they won the award for redefining the TELUS Renewals experience.
1 hr 2 min

About Service Design Podcast

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Driven by curiosity, we engage in conversation with everyone involved in service design. We bring positive stories about big or small topics, from innovation to UX, design thinking and system design,…