In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode covers:

• What does VA do?
• What does VA look like to users?
• How do developers build VA into their systems?
• How about natural language capabilities?
• How do customers get started with VA?

For more information, see:

• Product documentation: Virtual Agent

Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not.

To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

In this episode, Manjeet Singh talks about the Continual Improvement Management application to help organizations manage their continual-improvement efforts. This episode covers:

• Challenges of managing continual improvement
• Spotting opportunities for continual improvement
• Differences from change management and demand/project
• Integration with other applications

For more information, see:

• Product documentation: Continual Improvement Management

Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not.

To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

In this episode, Darius Koohmarey and Sameep Kodia talk about the Embedded Help and Guided Tour features to give users helpful info while they're using the product. This episode covers:

• What is embedded help?
• Context sensitivity: domain, product screen, and user role
• Supported media types
• What is a guided tour?
• Guided Tour Designer

For more information, see:

• Product documentation: Embedded help and guided tours
• Blog post: Embedded Help and Guided Tours in Jakarta

Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.

To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

In this week's podcast, Chuck Tomasi talks about ways to streamline the process of upgrading to a new ServiceNow release. This episode covers:

• The benefits of upgrading
• Using project management practices
• Following the documented process
• Reviewing skipped changes
• Creating a thorough test plan
• Considering customizations

For more information on upgrades, see:

• Product documentation: Upgrade your instance
• Blog post: Tips for streamlining ServiceNow upgrades
• Videos: 
  • Upgrading an Instance 
  • End of Life Upgrades
  • Quarterly Patching Program Overview

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.

 

See omnystudio.com/listener for privacy information.

In this week's podcast, Brenda Henry discusses some of the best tips and tricks for getting plugins activated on your instance.

This episode covers:

• What plugins are
• How to activate plugins
• How to view all plugins, both active and inactive on your instance
• Demo data

For more information on Edge Encryption, see:

• How do you plug in a plugin? The ins and outs of plugin activation
• List of plugins (Kingston)
• Activate a plugin
• Request a plugin
• Purchase a plugin 

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.

 

See omnystudio.com/listener for privacy information.

In this episode, Allan discusses how ServiceNow monitors the health and performance of the enterprise cloud and your instance using open source, third-party tools and the ServiceNow Platform.

Join Bharath Padaki​ and Rohan Tyagi​ in this episode as they discuss new Kingston features for the Service Catalog in Service Portal.

This episode covers:
- New Kingston features
- Enhancements to current features
- Tips on getting more out of your Service Catalog

For more information on the information experience, see:

• Product Documentation: Service Catalog
• Service Catalog on Service Portal

Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

See omnystudio.com/listener for privacy information.

In this episode, Darrin Ladd​ discusses the new ways for customers to find the information they need all in one spot.

This episode covers:
- Improvements in organization of information
- How the information is presented
- How to search for information

For more information on the information experience, see:

• Transforming the ServiceNow Information Experience
• Save Time and Increase Efficiency with HI’s New Unified Search
• Updates to the Product Documentation Site 

Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

See omnystudio.com/listener for privacy information.

Are you swimming in a Data Lake or flowing with a Data Stream? In this episode, Allan continues discussing digital transformation and the NOW Platform’s Intelligent Automation System. Use machine learning to customize and tailor data information to your business needs to accelerate productivity and revenues.

A survey report on the State of Work reveals that work is accelerating worldwide, that greater automation is needed to cope with rising work levels, and that automation delivers financial growth. Highly automated companies are 6x more likely to see revenue growth of 15%+

This week, Manjeet Singh​ and Brian Hollandsworth​ discuss the value of Benchmarks and the latest features in the Jakarta release.

This episode covers:
- What's Benchmarks all about?
- Benefits of benchmarking on the platform
- New features for Jakarta
- Customizing your KPIs

For more information on developing applications, see:

• Joys of Benchmarks in Jakarta
• New KPIs and cross platform functionality of Benchmarks in Jakarta
• Benchmarks Use Cases and Best Practices
• Benchmarks Community: IT Service Management
• Product Documentation: Benchmarks

Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

See omnystudio.com/listener for privacy information.