ServiceNow Podcasts

The pandemic era of the past two years has highlighted the value of health IT. How have agencies been utilizing IT to improve health care and health care services?
During this exclusive edition of Federal Executive Forum, you will learn how top government technology executives are meeting the demands of the evolving IT landscape of health care.

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In this episode, we will discuss Citizen’s Service Solutions, which provides emergency and non-emergency support to citizens.

Will Loving is the co-founder and the CEO of Servos. He focuses on implementing Citizen's Services Solutions on the ServiceNow customer workflow platform and leveraging his 30 years of SAP and other enterprise solutions implementation experience.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

05:42 How Servos enhances ServiceNow's offerings?

07:30 Various government projects and its experiences and benefits

13:20 Citizen-helping key players

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email at [email protected]

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Siloed systems, manual processes, risk exposure, evolving ways of working: these are all challenges the IC faces when it comes to its technology. Tune in as ServiceNow thought leader and head of creator workflows, Gregg Aldana, and IC advisory solution consultant, Tyler Robinson, discuss these common challenges, and the future-forward thinking that’s going to help solve them.

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One of the biggest announcements for developers in our Tokyo release is the update to our ECMAScript engine. Today's guest gives some inside information behind this update.

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Like a scene from her favourite movie, Gen Fields' life has moved pretty fast through the corridors of Parliament House, but she knows "if you don't stop and look around once in a while, you could miss it". She's the first weight-lifting, hiking, yogi sloth solution-extraordinaire you'll ever meet!

This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kat and Gen to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen

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Having a skilled and capable workforce is essential for mission success. However, attracting, training, and retaining the talent necessary is not easy. In fact, it's getting harder, as increased workloads lead to burnout, falling morale and lower employee engagement scores. What can be done? In this lightning keynote, you will hear from Kevin W. Brooks, Field CTO and Executive Strategist, Defense and National Security, ServiceNow, about strategies to better prepare the workforce of the future.

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In this episode, we will discuss Customer Service Management, IVR, and KPIs that are really the key to customer service management. 

Steve Zirkel is a Global Vice-President of Customer Service Management, where he works on creating value through technology innovations. He provides us insights into the SaaS industry and many elements of customer service technology, including customer service and marketing solutions.  

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka. 

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an e-mail to [email protected] 

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Service delivery has a whole new meaning for Federal agencies thanks to Biden’s new Customer Experience EO. The end goal: eliminate friction in customer interactions with government organizations. This panel session with Robert Brown, Chief Technology Officer at USCIS Office of Information Technology / Management Directorate, Barbara Morton, Deputy Chief Veterans Experience Officer, Department of Veterans Affairs, and Venkatapathi Puvvada, Chief Executive Officer, NetImpact focuses on how government organizations can meet the goals outlined in the EO by using process automation and analytics, enhancing enterprise software delivery with low-code development, and revolutionizing citizen experiences.

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The Tokyo release is here and it's time to find out what our developer advocates think are their favorite features – this time on Break Point.

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Do you know what an Impact Squad is? Find out from Sam Loveland, Vice President of Customer Success, how this team of experts helps customers accelerate their time to value.

Learn more about Impact here. 

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