ServiceNow Podcasts

In this episode, we will discuss the ServiceNow platform, Technology, and how customers can maximize the use of the ServiceNow platform.

Nick Tzitzon is a Chief Strategist and Corporate Affairs Officer who has worked in the public sector in the local government, state government, and then at the national level for the US government. He spent eight years at SAP, and then became the CEO of SAP and decided to become the CEO of ServiceNow.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

03:21 Best team-building activity.

04:10 Key differentiators for ServiceNow versus cloud-based software.

10:47 How can ServiceNow customers maximize the use of the platform?

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected].

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Some great advice from Alethea Murphy is to "step into things you're unsure of - you'll be surprised that you tend to swim rather than sink". But then she also enjoys swimming with sharks on the reefs of Ningaloo - so it's no surprise she's thriving in the fast-paced world of tech!

This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kat and Alethea to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen.

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Join Fred Champlain (Agile Evangelist) and Doug Page on this podcast episode as they discuss the value of Scaled Agile Framework (SAFe) and how to launch a SAFe transformation in your organization.

Businesses have always been planning. However, as technology quickly evolves, organizations need to accelerate their processes to test, design, develop, and deliver software. SAFe enables organizations to be more efficient and deliver value faster to respond to volatile market conditions.

Scaled Agile Framework is a collection of organizational and workflow values, constructs, and practices used to implement agile practices at an enterprise level. By transforming the planning approach from traditional (waterfall) to Agile, businesses have shorter timeframes to build smaller amounts of work. This allows them to be more customer-centric by having more check-ins to ensure they’re building products that customers really want.

To learn more, you can watch our webinar Using the Scaled Agile Framework to drive global digital marketing. You can also read our eBook or blog to further explore SAFe.

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As more organizations adopt low-code strategies and enable their citizen developers, governance and insight to the apps is critical. Today's guest shares her thoughts on one of our capabilities to help with that.

Topics

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Her passions, her career, her podcast - everything about Tess Dunlop is the perfect blend of technical and human interaction. She loves the fast paced world of solution engineering to keep her on her toes - which are fortunately being kept toasty warm by her IOT-connected heater!

This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kat and Tess to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen.

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With the NextGen program, ServiceNow provides access and opportunity to build new skills. Join us as we chat with the owner of the program and learn more by contacting [email protected].

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In this episode, we will discuss Customer Service Practice, which provides on-site support to customers' issues and also helps customers with domain separation.

Kirsten Brandenburg is the Director of Global ServiceNow CSM Centre of Innovation at NewRocket. She focuses on Field Service Management to help customers’ issues onsite. She also contributes to the Managed Service Provider industry, which allows data separation and segregation.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

03:15 What is NewRocket, and what do they offer?

06:52 Extensive Disney or Starbucks experience

09:31 Key players in breaking down barriers

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email to [email protected]

See omnystudio.com/listener for privacy information.

In June, 2022, the federal government announced that $100 million from the Technology Modernization Fund will be allocated specifically for projects that improve the citizen experience. The idea, according to the TMF’s board, is to improve the public’s ability to access and manage government services by delivering self-service digital tools and services and improving non-digital channels like customer call centers.
Featured Speakers: Jonathan Alboum, Federal CTO & Principal Digital Strategist, ServiceNow, Steven Boberski, Business Development Executive, Genesys, Jessie Posilkin, Customer Experience Portfolio Lead, Technology Modernization Fund, U.S. General Services Administration

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Tokyo marks the fourth release for our App Engine Studio. What could we possibly add next? In this episode, I talk with Matthew Ripley about some of the new features in this release.

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She runs in the Singapore humidity, she bakes cakes, and she makes sure the people, the process and the plan across Asia Pacific & Japan are all humming along nicely - is there anything Jillian Wood can't do? Turns out there is: eat a whole biscuit, or agree with her partner on who should win the Bledisloe Cup!

This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kat and Jillian to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen.

See omnystudio.com/listener for privacy information.