ServiceNow Podcasts

President Biden’s recent DEIA EO calls for the Federal workforce to act as a model for diversity and inclusion for organizations across the country. National Science Foundation’s Javier Inclán, GSA’s Traci DiMartini, and US Government Accountability Office’s Zina Daché Merritt, sit down with Karen Pavlin, Chief Equity and Inclusion Officer at ServiceNow at the Federal Forum to speak on cultivating environments of diversity in agencies.

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In this episode, we will learn about Cask and discuss product management, process optimization, and development strategy from both the business and consulting perspectives.

Kylie Harris is a Workplace Service Delivery Leader and a member of the ServiceNow exclusive partner Cask, where she focuses on improving employee experience in the connected workplace.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

04:35 ITSM integration

07:35 Opportunities while working at 7 Eleven

10:00 What is Cask?

12:03 Workplace service delivery practice

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email to [email protected].

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Don't ask Kate Tulp to give up her customers, she might wrap you in a haptic suit and make you go a few rounds with Mike Tyson. For a self-described "unlikely candidate for a career in ICT", she's certainly proved herself and one very horrible boss wrong.

This podcast is hosted by the ANZ Women@Now leadership team. Make sure to connect with Kat and Kate to continue the conversation on the ANZ Women@Now LinkedIn group: https://bit.ly/ANZWomen.

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As modernization mandates mount, Federal agencies have big shoes to fill in 2022. Hear Representatives Gerald Connolly, Derek Kilmer, and Jim Langevin address how they plan to support government agencies in executing these mandates, what future modernization efforts need to be achieved, and how to establish a secure and resilient Federal government.

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In this episode, we chat about ServiceNow's new YouTube travel series where we experience the world with our colleagues and get to the heart of what connects us all. Check it out at OurWorldOurWork.com

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I love hearing our developers' stories about the different journeys they have taken in their careers and today's is no exception.

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As government leaders envision the future with increased cloud adoption, aging technology, and a higher demand for enabling access to systems via any device especially in this era, they need to ensure their networks and employees stay secure from growing outside threats. In this session, we offer a real-world example of how an agency is modernizing legacy applications and implementing a seamless zero trust cybersecurity strategy to combat these challenges. Hear from Gerald Caron, CIO at the Office of Inspector General - Department of Health and Human Services, and Ben de Bont, CISO at ServiceNow, address common roadblocks, explore adoption strategies, and discuss how zero trust is instrumental in strengthening cybersecurity.

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Record numbers of prospective customers want fast, efficient help with investment and life event planning and they expect personalized, digital experiences. Join John Almeida, Global Head of Wealth and Asset Management at ServiceNow, and Steve Gresham, CEO of The Execution Project, as they discuss how Wealth and Asset Management firms can accelerate their digital adoption, so financial advisors can provide differentiated services combined with in-depth analysis and expert advice for all-round fulfilling customer experiences.

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In this episode, we discuss the role IVR can play in simplifying entrepreneurial processes.

Denis Seynhaeve is the chairman and CEO of ServiceNow innovation partner 3CLogic. He shares his insights and discusses features of IVR that can prove helpful to entrepreneurs.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

04:36 What 3CLogic is and how it can benefit customers.

07:17 Partnership between ServiceNow and 3CLogic

08:46 Why voice is important for ServiceNow customers

14:53 What exactly is an IVR?

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email at [email protected]

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How can government agencies leverage modern technology to carry out missions of any caliber? Hear from Lt. Gen. Rob Skinner, Director of DISA and Commander of Joint Force Headquarters-Department of Defense Information Network (JFHQ-DODIN), and Nick Tzitzon, Chief Strategy and Corporate Affairs Officer at ServiceNow, explore how to stay ahead of adversaries and reduce operational risk due to digital disruption, the pandemic, and high-profile cyberattacks.

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