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There is a right way and wrong way to be diplomatic.

When conflict is centered on operations and clinical care, the NUMBER 1 guiding influence should be: what is in the best interest of the patients. Period the end.

When the conflict is centered around intra-agency issues, then the guiding influence in that conflict resolution should be what makes the team the most effective. No efficient, but effective.

Efficiency and effectiveness don't always work together. Focus on the people, not just numbers.