It's time once again for my regularly scheduled chat with globally recognized resilience and business continuity management expert, Regina Phelps. For this episode we talk about Shifting Baselines, defined as failure to notice change over time. We also touch on ROI vs VOI, which means how resilience, BCM, and DR professionals showing value, rather than trying to 'guess' at ROI dollars. It's a great conversation with Regina, and there is allot here to capture and take back to your own organizations to ensure your programs display value - and increase your own value. Don't miss this episode! Enjoy!