It's a bit of a friction point when an office asks the dental hygiene team to help fill the schedule by calling patients. We literally have positions in the office whose main task is answering and placing calls to patients. Additionally, there is an unbalance between the hygiene and restorative department - the restorative department is almost never asked to make calls to patients for appointments. Be that as it may, this TIPisode gives some points to ponder about why it might be a GREAT idea for RDHs to pick up the phone and make some calls, give it a listen!