This was a VERY hot topic so Sandy and I decided to dive further into it and even provide you with scripts and cancellation policies to format and say. We need to understand that broken appointments WILL happen but it should not be the norm. We need to also understand that charging patients for this is a band-aid to the problem, not the solution. So what are the proper steps and procedures to take when this occurs? And how can we minimize broken appointments? In this episode Sandy lets us know exactly what we need to do.

This was a VERY hot topic so Sandy and I decided to dive further into it and even provide you with scripts and cancellation policies to format and say. We need to understand that broken appointments WILL happen but it should not be the norm. We need to also understand that charging patients for this is a band-aid to the problem, not the solution. So what are the proper steps and procedures to take when this occurs? And how can we minimize broken appointments? In this episode Sandy lets us know exactly what we need to do.

Should You Charge Existing Patients for Broken Appointments?

Sandy Pardue of Classic Practice Resources & Dana Salisbury discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years. 

Enjoy the fun, laid-back vibe as things get real.

Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of "hands-on" experience.

Business

Education

Management

Sandy Pardue of Classic Practice Resources & Dana Salisbury discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of "hands-on" experience.

Sandy Pardue of Classic Practice Resources &amp; Dana Salisbury discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years. 

Enjoy the fun, laid-back vibe as things get real.

Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of "hands-on" experience.

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Should You Charge Existing Patients for Broken Appointments?

Should You Charge Existing Patients for Broken Appointments?

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