How do you grow an accounting firm from zero to a million in 10 years and then set about growing the 1 million pound turnover firm that you've now got into a 2 million pound turnover firm in the next five years or less?

Well, according to Sian Kelly, what you do and what she has done is put client experience and client care front and central in everything this firm does.

And every improvement that this firm makes is towards improving that client care.

I hope you enjoy this Humanise The Numbers podcast.  When on this episode page, please scroll down for the contact information for Sian and to find additional resources mentioned in the podcast.