“We’re responsible for keeping London moving.”

Simon Reed, Head of Technology and Data, Surface Transport at Transport for London (TfL), does a deep dive into congestion charging – its history, how it works in London, and how it helps fund TfL. He talks about their contactless card system and the reasons for TfL going completely cashless. Finally, he discusses ridership decline, the death of single-function smartphone apps, and questions public transit’s role being the mobility aggregators.