So you got a bad review... now what?

Confronting a bad review can be daunting. Did you honestly assess the situation? Are you responding out of emotion, or are you considering the persistent quality of your overall feedback? In this episode, I dive into strategies for addressing unfavorable feedback effectively while maintaining professionalism and emotional health.

Listen to this new 13-minute episode for insights on handling bad reviews, maintaining a positive brand image, and the importance of constructive responses.

Episode Summary: 

In this episode of the Wedding Business Solutions podcast, I tackled the challenging scenario of receiving a bad review. I shared my approach to navigating this situation by first assessing how much of the review is true. It's important to stay composed and avoid getting into a defensive back-and-forth. Instead, I recommend responding in a way that directs attention to the positive reviews we've received, while also acknowledging the guest's experience. By building a strong foundation of good reviews and personally responding to them, we can better manage the impact of negative feedback. I also emphasized the importance of learning from multiple negative reviews, as they can offer valuable insights for improving our services.

If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at [email protected] or visit my website Podcast.AlanBerg.com 

Please be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com  

View the full transcript on Alan’s site: https://alanberg.com/blog/

Coming to Wedding MBA this year? Join me for a brand new workshop, before the conference starts. Can't make that? Come to Charlotte NC on Dec. 3rd for a Mastermind Day. Visit www.MastermindDay.com for information and tickets on upcoming events.

I'm Alan Berg. Thanks for listening. If you have any questions about this or if you'd like to suggest other topics for "The Wedding Business Solutions Podcast" please let me know. My email is [email protected]. Look forward to seeing you on the next episode. Thanks.

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