At French bank, Société Générale, providing the best customer experience in the modern digital world means rethinking everything about banking, including its corporate structure. Three years ago, Julien Molez, joined the bank’s leadership team to become the first Innovation Data & AI Leader. On this episode of The Data Chief, Julien addresses changes sweeping the banking industry, including higher customer expectations, tougher regulations, and the ESG revolution. He also reminds us that at the end of the day, fancy AI models and algorithms will only perform as well as the data that goes into them. 

Tune in to learn:

• Creating a value-driven data framework (06:31)
• How do you achieve customer personalization while adhering to GDPR? (15:29)
• How do you truly secure data at all touchpoints? (20:29)
• How is Société Générale leading in ESG reporting? (23:44)
• What were Société Générale’s unique challenges in scaling up AI use cases? (28:55)
• How do you educate business stakeholders about the best data possibilities? (35:56)
• What is a key data framework technique? (40:00)

Get even more insights from data and analytics leaders like Julien on The Data Chief.  

Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

Hear more from Cindi Howson here. Sponsored by ThoughtSpot.