In this episode of the Soul Inspiring Business Podcast, host Kara welcomes Carol Shen, founder of Start Culture Shift. Carol shares her expertise on how businesses of any size can create and improve their workplace culture through practical, actionable steps. With a background in industrial organizational psychology, Carol reveals her Culture Roadmap framework and explains why culture isn't just a set of beliefs—it's what people actually do in an organization.
Episode Topics:
- Defining workplace culture and why it matters
- The three-step Culture Roadmap for embedding culture into strategy
- How small businesses can implement culture initiatives without massive resources
- Creating feedback loops that build trust and improve performance
- Practical tools for setting clear cultural expectations
- Carol's journey from corporate life to entrepreneurship
Insights:
- "Culture is not just a set of beliefs. It's what you do." This realization helps demystify culture and make it actionable.
- Small organizations can see cultural shifts in 3-6 months, while larger organizations may need more time and multi-level buy-in.
- Feedback is simply data that helps inform whether behaviors need to shift, removing the negative connotation.
- Quality trumps quantity when it comes to manager-employee check-ins; even 15 minutes can be effective with established trust.
- Cultural competencies can be developed using simple tools like AI prompts to generate starting points.
- The minimum cadence for one-on-one meetings should be every other week, with weekly being ideal.
Highlights:
00:00 Welcome and Intro
02:47 Understanding Work Culture
05:49 Defining Organizational Culture
08:17 Embedding Culture into Strategy
11:21 Performance Clarity and Competencies
12:44 Cultural Accountability and Leadership
14:29 Organizational Culture and Change Management
18:00 Feedback Mechanisms in Communication
21:03 Utilizing AI for Leadership Competencies
24:01 Translating Strategy into Operations
26:42 Building Trust in Remote Work Environments
29:38 Transitioning from Corporate to Entrepreneurship
30:10 Transition to Entrepreneurship
32:58 Entrepreneurship and Client Profiles
35:31 Improving Work Culture in Alternative Markets
38:12 Website Promotion and Cultural Improvement
39:19 Podcast episode ended
Resources:
- FAST goal-setting framework: Frequently discussed, Ambitious, Specific, Transparent
- SMART goal-setting framework: Specific, Measurable, Achievable, Relevant, Time-bound
- AI tools like ChatGPT/Perplexity for generating competency frameworks
- Sample culture statements and competency frameworks online
Carol Shen, founder of Start Culture Shift, helps leaders build people-centered, high-performing cultures. She advises founders/CEOs, leadership teams and boards on how to embed culture into strategy, paving the way for improved work environments and scalable growth.
Carol has spent over two decades in advisory and leadership roles including 6 years as ILPA Institute curriculum advisor and faculty, Arabella Advisors fractional Chief Learning Officer, Director of Learning & Development at CEB, now Gartner, and non-profit board and executive director roles. Both at CEB, and Mercer HR Consulting, where her career started, Carol developed her expertise in organizational effectiveness and leadership best practices.
With extensive instructional design and teaching expertise, Carol also facilitates workshop experiences and leadership offsites that have a life-long impact on improving work (and personal) relationships and accelerating productivity. In her workshops, she brings a cross-functional lens that bridges private markets and people best practices, complemented by her roles as a mother of two kids, spouse, business owner, coach, friend and mental health advocate.
Carol has a BA in Industrial/Organizational Psychology from UC Berkeley and MBA from University of Maryland's Robert H. Smith Business School.
Visit startcultureshift.com to learn more about Carol's services, including leadership offsites, strategy sessions, team development workshops, and training courses on communication, collaboration, emotional intelligence, and feedback skills. Connect with Carol directly through her website to discuss how she can help shift your organization's culture.
Connect with Kara to share your thoughts on the series:
Website - http://www.kcdrealestate.com/
Email - [email protected]
Instagram - https://www.instagram.com/karachaffindonofrio/
Facebook - https://www.facebook.com/karachaffin1?_rdc=1&_rdr
YouTube - https://www.youtube.com/user/KaraChaffin
LinkedIn - https://www.linkedin.com/in/karachaffin/
Don't forget to visit freegiftfromkara.com for our special giveaway, the Dynamic Life Journal.