Last year ended in another aviation tragedy, with the horror crash of Jeju Air flight 7C2216 in Muan, South Korea, killing all but two people on board. As investigators sift through the plane's wreckage and the black boxes to figure out what went wrong, light aircraft crashes closer to home are raising questions about whether our own transport safety watchdog, the ATSB, should expand its remit. Adam and Jake examine once again the issue of aviation safety and look at what might have gone wrong in Muan. Plus, the government's proposed charter of customer rights is out – will it actually improve the passenger experience?