Lisa Kleiman is the principal and founder of Speaktopia, a public speaking coaching and training organization. She has held management and consulting positions at Fortune 500 companies and has served as a faculty member at Boise State University for over 15 years teaching undergraduate and graduate English and Business & Managerial Communication courses. Lisa is the author of several books, journals, and other publications including You Got This: Everything You Need to Master Authentic Public Speaking (2019) and Public Speaking Journal (2021).

Mentioned in this Episode: 

• You Got This: Everything You Need to Master Authentic Public Speaking https://www.amazon.com/You-Got-This-Everything-Authentic/dp/1632992329
• Speaktopia – Connect with Lisa’s coaching and training: https://speaktopia.com/
• Listen to previous episodes of People Business with Derek Gaunt and Gary Noeser to learn what professional negotiators can teach us

 Time Codes:

(2:00) - How does one become a communication coach?
(6:35) - What is passive communication? What is aggressive communication? And what is assertive communication?
(10:39) - People don't necessarily communicate one way all the time do they?
(12:18) - Can you talk about direct and indirect speaking?
(14:13) - Where do you begin when someone wants to become a more assertive speaker?
(16:31) - How do we get better self-awareness around how we are perceived by others?
(19:58) - How can you help with the fear of what seems like aggressiveness but is really assertiveness?
(23:11) - How would you suggest I handle a situation where I need to be direct and appropriate?
(26:34) - What happens if the person reacts poorly?
(31:11) - What do we do when an aggressive speaker comes to us?
(33:31) - What are things people can say when somebody is mean to them?
(35:41) - How do you deal with someone who has a passive style?
(40:04) - How do you repair a situation when someone has gone too far?
(42:02) - Do you have any exercises to help people to move into a more assertive direction?
(49:52) - Anything we didn't cover or that you'd like to share?