Why should researchers stop focusing on problems and start focusing on people? What is important for user researchers to know about bias (their bias)? And why does Steve have a museum of foreign groceries in his home? In this episode we take a deep-dive with Steve Portigal into how he thinks about research, the struggles he sees internal research teams going through, and how he’s adapting to changes in the industry.

 

Steve is one of the most experienced, effective and well known user researchers on the planet. In his 20+ years as Principal of Portigal Consulting, he has run research studies - interviewing hundreds of people - for organisations such as eBay, Hewlett-Packard, Microsoft, Nike, PayPal, and Sony. Steve’s a regular blogger and podcaster, as well as the author of two widely praised books on user research - “Interviewing Users” and “Doorbells, Danger, and Dead Batteries”. 

 

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Find Steve here:

 

LinkedIn: https://www.linkedin.com/in/steveportigal/

Website: https://portigal.com/

Blog: https://portigal.com/blog/

Medium: https://medium.com/@steveportigal

Twitter: https://twitter.com/chittahchattah

 

Listen to Seve’s podcast - Dollars to Donuts: 

https://portigal.com/podcast/ 

 

Treat yourself to a copy of Steve’s books…

 

Interviewing Users: How to Uncover Compelling Insights

https://bit.ly/2YVPEG9

 

Doorbells, Danger, and Dead Batteries: User Research War Stories

https://bit.ly/2MwhxCs

 

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LinkedIn: https://www.linkedin.com/company/the-space-in-between/

Instagram: https://www.instagram.com/thespaceinbetw__n/

 

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Host: Brendan Jarvis

https://www.linkedin.com/in/brendanjarvis/