We've all stood at a stop wondering when the next bus will arrive. And a lot of us have wondered why a bus didn't go where we thought it would because of a detour or closure. These are not good feelings as a rider. Steve Young, VP of Technology and Innovation at VIA Metropolitan Transit in San Antonio, TX knows a thing or two about data and customers. He and his team have pushed the limits of technology to give his customers the absolutely latest information about routes and buses.

VIA riders always know where a bus is, and route changes are updated every day so your planned trips go as planned. It's these little things that have given VIA an off the charts NPS (Net Promoter Score) rating from its customers. Hear how Steve dug into the technology and data so his team could deliver these amazing results.

Also this week on Transit Unplugged News and Views:

• This week's transit news
• Messaging Minute with Elea Carey
• Mike's Minute with Mike Bismeyer
• Update from Paul on where he'll be over the next few months, including where you can get a copy of his new book coming out in October.

And don't forget this Friday we'll have a special episode of Transit Unplugged TV from APTA Tech all about ... transit technology!

Next week on Transit Unplugged In-Depth we have Vernon Everitt, Transport Commissioner for Manchester U.K. 

If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at [email protected].