this chapter deals with challenges to authority, earning respect and status, controlling operations.  This episode focuses on methods for handling these situations and reversing courses detrimental to effective operations.

Reserve destroyer squadron commander recruits Commander Robert Mills to command the USS Card a failing organization. The commander assesses the situation and decides to take the job. Commander Mills is a management consultant. The methods he uses to gain control of those who do not want to do their jobs is worth reading.

The USS Card is finally under weigh and they run into trouble. Lt. Winthrop, once again bucks the captain and this time  Lt. Winthrop realizes the captain was  right all long. The captain saves Mr. Winthrop's career. Situations explored also include: learning at the feet of the masters, handling talent and temperament.

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organizational responsibility

People spend more than a third of their lives in the work place. The work place is more than just a place to go to earn a buck and hang out for eight hours. The work place provides order, structure and meaning to our lives. It is a place with its own culture, its own society a place that offers the opportunity for self fulfillment and self esteem.

Effective employees are those who understand why their organization exists, what it is in business to do, and how they participate in its mission. Additionally each employee must realize the part they play in their own professional and self development in the world of work.

Giving orders is so basic that we tend to take it for granted

Your people know they are there to do work that is directed toward the accomplishment of specific plans. They also know your job, as the supervisor, is to get work done, and they know that means giving them orders.

They recognize that you have the right and obligation to give orders. You should expect your people to carry out those orders

Delegating through order giving is a continuous activity. It involves such tasks as leading, guiding, regulating, explaining, informing, training, influencing, and ordering, for the purpose of mission accomplishment.

The leader tells or informs subordinates (the delegate) what has to be done. These instructions initiate action, amplifies or modifies previous instructions, or redirects the efforts of subordinates as required by the leader's view of changes in the situation. The key to effective directing lies in the careful supervision of the execution of the plan. By so doing, the manager can determine the extent of additional guidance necessary and can select the appropriate means of communication to achieve desired results

When an employee continuously or consistently demonstrates poor performance, makes mistakes, or displays a behavior that is unacceptable, and all previous encouragement and other activities have not brought about improvement, it is time to set up a WIP.

The program almost always requires a conversion to probationary status. So HR must be in the loop. If the problem cannot be repaired, the probation will lead to transfer or termination and a return to normal status.

We want to save the worker not get rid of him or her. So we set up a program that will bring them along and up to an acceptable level of performance. People want to do a good job. Sometimes things change and a worker can't make the adjustment without some help. This is help. You want to talk about a loyal outstanding worker, that is exactly what you get once you have "saved" them instead of dumping them.

That commitment to excellence, in work, is necessary. Every one must be worth more than they are paid. When that truism is not evidident in some employee action must be taken to correct that.

I want to assure you that there are times when an employee needs to be removed.  When a situation becomes apparent and you have decided termination is the proper course of action you need to do it immediately. If you hesitate at the unpleasant task of dealing with an incompetent employee, ask yourself: “How fair am I being to everyone else in the department who are doing their jobs?” “How fair am I being to the employee, who struggles every day, trying to do something they cannot do, and who is wondering when the ax will fall?”

We spend more than a third of our lives in the workplace it should be enjoyable most of the time. A good job, and a job well done provides us with personal satisfaction, and self-confidence which contributes to good emotional and physical health. Being needed, the knowledge that one is doing something useful and necessary and that they are good at the job and know they are good is an essential ingredient of human happiness.

Most of us have to work to make a living. It rarely occurs to us that something we have to do could actually be enjoyable. Work occupies too much of everyone’s time to be spent in dissatisfaction. people who dread to go to work lead tragic lives.

Here are seven suggestions for making your life in the workplace more rewarding.

The boss is not always right but the boss is always the boss.

Working in the shadow of your boss is not always easy to do. There are times when you will want to assert your own personality more positively. You may feel the urge to speak out on views that may conflict with those of your boss.

Some subordinates resent that in addition to their other duties; they also need to take time and energy to manage the relation­ships with their bosses. Such managers fail to realize the importance of this activity and how it can simplify their jobs by eliminating poten­tially severe problems. While it is seldom (if ever) stated on their job description, effective managers recognize that this is part of their job.

In this episode we explore the Role of the Senior Manager, your boss.

The boss is responsible for the effective operation of the department. The boss carries the burden for its success. The boss has a mission, usually that mission is greater than any one person can accomplish alone. It is axiomatic then the boss must delegate some of the responsibilities to subordinate managers, who have as their primary duty to assist the senior manager in accomplishing that mission. your boss is responsible for the custodianship of certain assigned resources. Your boss is responsible for delivering results set by corporate operating plan.

Management has assigned your boss to the position because they believe that he or she can be successful in accomplishing the mission.

As the subordinate to your boss you are responsible for the effective and efficient operation of assigned section. You are responsible for delivering specific results in support of the departments operating plan. You are expected to assume the responsibility for attaining specific sub-functional short-term objectives. and for keeping the boss informed.

Here is a management axiom to keep in mind.

The most valuable people in any organization are those who whole-heartedly carry out the boss' decisions.