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In this episode of Talking Pools, Lee and Shane discuss the significance of expertise in the pool service industry, emphasizing the importance of continuous learning and training. They explore the growth of training opportunities available to professionals, the pros and cons of product-specific training, and the value of non-biased training. The conversation highlights the necessity of choosing the right products for business success and the role of ongoing education in engaging staff and enhancing service quality.

takeaways

• The importance of creating a connection with clients through expertise.
• Clients heavily rely on the knowledge and expertise of pool technicians.
• Training opportunities in the pool industry are growing significantly.
• Proactive learning is essential for both business owners and staff.
• Google reviews play a crucial role in establishing credibility.
• Training can be product-specific, which may come with biases.
• Non-biased training offers a broader perspective without strings attached.
• Choosing the right products is essential for business success.
• Continuous learning keeps staff engaged and motivated.
• Always be open to new information and perspectives.

Sound Bites

• "Different horses for different courses."
• "Training does come with strings attached."
• "That's the best type of training."

Chapters

00:00
The Importance of Professionalism in Pool Services

05:00
The Growth of Training Opportunities in the Industry

08:02
Navigating Product-Specific Training vs. General Knowledge

10:21
The Value of Continuous Learning and Adaptation

14:02
Building Relationships with Suppliers and Product Choices

16:37
Best Practices for Bulk Chemical Management

18:35
Engaging Staff Through Learning and Development

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