Watch on YouTube: https://youtu.be/CC8Mhec1opM

In this spotlight from episode 372 of Stories from the River, Charlie Malouf and Kim Harkness explore how Broad River Retail's marketing team has evolved alongside the company's growth. Kim reflects on the early days of supporting 15 stores with a small team, wearing many hats and learning the business from the ground up, and how those experiences shaped the team's approach as Broad River expanded into new markets.

The conversation highlights the importance of specialization as the organization scales, including the evolution of roles across analytics, production, playbook development, and store communications.

Books mentioned: What Got You Here Won't Get You There by Marshall Goldsmith - https://www.amazon.com/What-Got-Here-Wont-There/dp/1401301304

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Watch on YouTube: https://youtu.be/CC8Mhec1opM

Marketing, leadership, and community come together to shape how Broad River Retail continues to grow and connect with the markets it serves.

In this episode of Stories from the River, Charlie Malouf, CEO, welcomes Kim Harkness, Vice President of Marketing, Communications, and Community Outreach, for a wide-ranging conversation about her nearly decade-long journey at Broad River Retail. Kim reflects on the evolving retail landscape, the importance of controlling the controllables, and using analytics and media strategy to balance immediate results with long-term brand growth, including the launch of Ashley Luxe.

Books mentioned: What Got You Here Won't Get You There by Marshall Goldsmith - https://www.amazon.com/What-Got-Here-Wont-There/dp/1401301304

Visit https://www.storiesfromtheriver.com for more episodes.

Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

Watch the full episode: https://youtu.be/Nss1sTmG56E

In this spotlight from episode 371 of Stories from the River, the conversation explores the origins of "Be a Light Day" and how a single day of service grew into a weeklong celebration of community and connection. Emelyne shares the vision behind the initiative, explaining how the Lighthouse Fund's mission to "be a light" in the lives of Memory Makers has expanded into a ripple effect reaching families, friends, and communities across the region.

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Watch on YouTube: https://youtu.be/7X72I1XDQ8k

In this spotlight from episode 370 of Stories from the River, Heather Greenwood and Emelyne Henderson continue the conversation around the Lighthouse Fund, reflecting on a year of supporting Memory Makers through unexpected personal challenges. The discussion highlights the compassionate work of Helping Hands, the confidential process behind the Fund, and the powerful stories of impact that have provided a deeper perspective on the challenges some Memory Makers face.

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Watch on YouTube: https://youtu.be/Nss1sTmG56E

A year of generosity, service, and community has shown just how powerful Memory Makers can be when they come together to support one another.

In this episode of Stories from the River, Heather Greenwood, Director, People Experience, welcomes Emelyne Henderson, Senior Manager, Experience & Events, to celebrate the one-year anniversary of the Lighthouse Fund, a resource created to support Memory Makers facing unexpected personal hardships. They reflect on the fund's first year, which provided nearly $140,000 in assistance to 99 Memory Makers, while more than 17% of Memory Makers contributed back to help others in need.

The conversation also highlights "Be a Light Day," a week of service that brought Memory Makers together across nine community organizations for more than 140 hours of volunteer work before culminating in a celebration for Memory Makers and their families.

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Watch on YouTube: https://youtu.be/-KeSQq-oZjU

In this spotlight from episode 370 of Stories from the River, the conversation takes a closer look at the strategy behind assortment planning and how Broad River Retail determines which products make it onto the showroom floor. The discussion explores the challenge of building a balanced assortment from the ground up, identifying regional winners, creating differentiation, and maximizing sales per square foot through the right mix of good, better, and best products.

Visit https://www.storiesfromtheriver.com for more episodes.

Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Watch on YouTube: https://youtu.be/M-Gv6_xlxSc

In this spotlight from episode 370 of Stories from the River, the conversation explores the vision behind Ashley Luxe, a collection designed to bring elevated style and accessible luxury to a new generation of guests. The discussion highlights the "eager enthusiast" customer—style-conscious shoppers who appreciate the look and feel of high-end furniture but want a more attainable price point. From upholstered beds and configurable sectionals to versatile tables and curated fabrics, Ashley Luxe combines sophisticated design with quality and flexibility.

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Purpose, creativity, and collaboration come together to shape the way Broad River Retail serves both its Memory Makers and guests.

In this episode of Stories from the River, Charlie Malouf, CEO, welcomes Lynn Knowles, Sr. Director of Merchandising and Visual Impact at Broad River Retail. Lynn reflects on her journey from the apparel industry into retail leadership, sharing the challenges that shaped her first year and the evolution of her role overseeing a team of nearly 40 Memory Makers across multiple regions.

The conversation explores the creation of the Vibe Collective and its focus on bringing visual design and strategic merchandising together through "Visual Insights and Brand Experience." Lynn shares how listening to her team helped uncover individual strengths and shape the group's identity, while also discussing showroom design, the Ashley Luxe collection, assortment planning, and pricing in a changing retail environment.

AI for Good: How Real People Are Using Artificial Intelligence to Fix Things That Matter by Josh Tyrangiel - https://www.amazon.com/dp/1668082500/?

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Watch on YouTube: https://youtu.be/4NmmO3ek3ew

In this spotlight from episode 369 of Stories from the River, Tyler Trill and Jaylon Fisher discuss the mindset that helps Memory Makers grow into future leaders. The conversation emphasizes the importance of embracing coaching with an open mind, recognizing that honest feedback is intended to support growth rather than discourage it. Jaylon shares why a willingness to learn, improve, and trust the process is essential for long-term success.

Visit https://www.storiesfromtheriver.com for more episodes.

Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Watch on YouTube: https://youtu.be/CrGsDPeO2Zg

In this spotlight from episode 369 of Stories from the River, Tyler Trill continues the conversation with Jaylon Fisher, the 2025 Sleep Sales Manager of the Year, exploring the habits that helped him stand out on the sales floor. Bradley shares how working in a lower-traffic store challenged him to maximize every guest interaction, emphasizing the importance of consistency, confidence, and making the most of every opportunity.

Visit https://www.storiesfromtheriver.com for more episodes.

Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail