Charlie welcomes Wes Dudley, Broad River's Vice President of Customer Experience. Wes talks about how important it is for his team to have an identity, and how the CX team plans to level up customer experience in 2023.

This episode on YouTube: https://youtu.be/IhwpPneXE6M

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Visit https://www.storiesfromtheriver.com for more episodes.

Tonia Buskirk, Broad River's Director of Home Delivery joins Charlie for this episode to explain how she's planning to elevate in Home Delivery and Operations this year. Tonia is already in the thrawls of a new project to ensure future flexibility in sales.

Episode resources:

Tonia's Season 1 episodes -

https://podcasts.apple.com/us/podcast/delivering-leadership-and-empathy-with-tonia-buskirk-pt-1/id1608553391?i=1000587244378

https://podcasts.apple.com/us/podcast/delivering-leadership-and-empathy-with-tonia-buskirk-pt-2/id1608553391?i=1000588093955

This episode on YouTube: https://youtu.be/nfWmEkQTz4Y

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Visit https://www.storiesfromtheriver.com for more episodes.

Charlie is joined by James Ouellette, Broad River's Associate Director of Operational Excellence. James describes the initiatives he has in the works to elevate within the Ops this year, and why putting Operations on the offence can be an interesting strategy when goal-making for the year.

This episode on YouTube: https://youtu.be/nfWmEkQTz4Y

We hope you enjoy this episode, and subscribe to our podcast for a new story each week.

Visit https://www.storiesfromtheriver.com for more episodes.

Charlie sits down with Tim Clouse, Broad River's Senior Director of Operations. Tim shares five major initiatives Operations has planned for this year to make sure the department is operating at an elevated level.

Episode resources:

Tim's Season 1 episode - https://podcasts.apple.com/us/podcast/execution-with-enthusiasm-with-tim-clouse/id1608553391?i=1000564841684

This episode on YouTube: https://youtu.be/nfWmEkQTz4Y

We hope you enjoy this episode, and subscribe to our podcast for a new story each week.

Visit https://www.storiesfromtheriver.com for more episodes.

Completing the Retail Operations series of interviews, Charlie sits down across from Will Luke, Broad River's Director of Retail Operations. Will discusses how his department plans to elevate within The River's four identified cornerstones for 2023 - Financial, Memory Maker Experience, Guest Experience, and Innovation.

Episode resources:

Will's Season 1 episode - https://podcasts.apple.com/us/podcast/the-wizard-will-luke-unlocks-his-path-at-the-river/id1608553391?i=1000584755789

This episode on YouTube: https://youtu.be/sVzAz1zxuMo

We hope you enjoy this episode, and subscribe to our podcast for a new story each week.

Visit https://www.storiesfromtheriver.com for more episodes.

Charlie welcomes Carl Hillesland, Broad River's Director of Retail Performance, to the show. Carl talks about how he plans to elevate within the Retail Performance through quality of life, compensation, and speed to promotion improvements he intends to implement this year.

Episode resources:

Carl's Season 1 episodes -

https://podcasts.apple.com/us/podcast/finding-the-gold-with-carl-hillesland-pt-1/id1608553391?i=1000589241191

https://podcasts.apple.com/us/podcast/finding-the-gold-with-carl-hillesland-pt-2/id1608553391?i=1000590142535

This episode on YouTube: https://youtu.be/sVzAz1zxuMo

We hope you enjoy this episode, and subscribe to our podcast for a new story each week.

Visit https://www.storiesfromtheriver.com for more episodes.

Charlie welcomes Stacey McCormick, Broad River's Head Coach and Senior VP of Retail Performance. Stacey shares how he plans to elevate this year within the Retail department, his thoughts on inflation, how that will affect his team and guests, and his plan to elevate professionally by spending more time in each store this year.

Episode resources:

Stacey's Season 1 episodes -

https://podcasts.apple.com/us/podcast/a-sit-down-with-broad-river-retails-head-coach/id1608553391?i=1000575625968

https://podcasts.apple.com/us/podcast/a-sit-down-with-broad-river-retails-head-coach/id1608553391?i=1000576347704

This episode on YouTube: https://youtu.be/sVzAz1zxuMo

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Visit https://www.storiesfromtheriver.com for more episodes.

Lynn Knowles, Broad River's Associate Director of Merchandising, shares how she's looking to raise the game in Merchandising this year. Lynn plays planning another Sleep Summit for May, a successful annual event, as one of the ways to continue to elevate in 2023.

Episode resources:

Lynn's Season 1 episode - https://podcasts.apple.com/us/podcast/finding-fulfillment-and-purpose-in-merchandising-at/id1608553391?i=1000581666143

This episode on YouTube: https://youtu.be/Dytjw8yWBYg

We hope you enjoy this episode, and subscribe to our podcast for a new story each week.

Visit https://www.storiesfromtheriver.com for more episodes.

Brian Deckelnick, Broad River's Senior Director of Supply Chain shares how he plans to elevate his department in the coming year. As last year's Project SHIP came to an end in December 2022, Brian gives us a glimpse into what he's doing this year to raise the game in Supply Chain.

Episode resources: Brian's Book recommendation - Sountracks by Jon Acuff - https://www.amazon.com/Soundtracks-Surprising-Overthinking-Jon-Acuff/dp/1540900800 Brian's Season 1 episode - https://podcasts.apple.com/us/podcast/thriving-during-turbulent-times-in-supply-chain-with/id1608553391?i=1000582413500

This episode on YouTube: https://youtu.be/Dytjw8yWBYg

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Visit https://www.storiesfromtheriver.com for more episodes.

In this episode, Charlie welcomes Lee Vang, Broad River's Senior Business Intelligence Developer. Lee shares insights on his plans to elevate Business Intelligence this year, and what some of his specific goals for 2023 are.

This episode on YouTube: https://youtu.be/wq-_5NwV3gQ

We hope you enjoy this episode, and subscribe to our podcast for a new story each week.

Visit https://www.storiesfromtheriver.com for more episodes.