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Subscribed Podcast episodes
- CS Radio #3: Want Customer Success? First Figure Out Training.
Bill Cushard from ServiceRocket joins us to explain what makes for great customer training, what Cloudera and Hubspot are doing right, dealing with hecklers, and whether training is ever a "bad word".
22 min - CS Radio #2: Customer Success Traps and How to Escape Them
Rachel and Tom discuss Surprise churn, "Old School" CEOs, Customer/Product misfits and other common traps that Customer Success teams fall victim to. Plus some ideas for how to avoid them.
23 min - CS Radio #1: So You Want To Build A Customer Success Team
In this episode, Frontleaf co-founders Tom Krackeler and Rachel English talk about building their first customer success team from scratch, and some tricks for getting it right.
19 min
About Subscribed Podcast
From the publisher's feed
In the only podcast dedicated to the 'Subscription Economy', hosts Tom Krackeler and Rachel English talk to innovators, entrepreneurs, and analysts about the business shift towards recurring revenue.
(Customer Success Radio is now Subscribed podcast).