Send us a text

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 9 “Success Matters: How Do You Measure It?’ of Keith’s book and explore the complexities of defining and communicating success in the context of Workday implementations. They discuss how success can be defined differently depending on the perspective of various stakeholders, including leadership, end users, and support teams. The conversation emphasizes the importance of gathering feedback through surveys and discussions to understand how different groups perceive success.

They also discuss the importance of understanding leadership perspectives, navigating changes in leadership, and the necessity of effective communication with senior leaders. The conversation emphasizes the role of anecdotal evidence alongside data-driven decision-making, the need for alignment across departments, and the critical function of support teams in facilitating cross-departmental collaboration.

Takeaways
- Success is defined differently by various stakeholders.
- Engaging in conversations is crucial for understanding success.
- Surveys can provide valuable insights but must be carefully crafted.
- Feedback should be gathered from leadership, end users, and support teams.
- Understanding the context of success is essential for effective measurement.
- Change management teams can facilitate feedback collection.
- Anonymous surveys may yield more honest responses.
- Cultural differences can impact perceptions of success in global organizations.
- Defining success requires ongoing dialogue and reassessment of expectations. Leadership's perception of Workday success often relies on feedback from their teams.
- It's crucial to communicate the bigger picture story to leadership.
- Changes in leadership can create challenges in understanding historical context.
- Anecdotal stories can complement data-driven decision-making.
- Alignment of expectations is necessary to avoid friction between departments.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords
Workday, success measurement, feedback, surveys, coaching, leadership, Workday support, employee engagement, business processes, change management, Workday, leadership, communication, success metrics, change management, anecdotal evidence, cross-departmental collaboration, organizational impact, data-driven decisions, employee empowerment