It's tough enough to be a small- or mid-sized business. But there are strategies that can help. Learn some of those ways from Jayme Branson, entrepreneur and President of Granite Solutions, a Montana-based MSP. In this episode of "Sunny's Silver Linings" podcast, Jayme talks with host Sunny Kaila about his entrepreneurial journey, how a people-first culture helps his MSP be successful, and his 2023 outlook for entrepreneurs. Want a great tool to create a people-first culture for yourself? Check out our Team GPS client and employee engagement platform.

Steven Freidkin, Founder & CEO, Ntiva, Inc., returns this week with a treasure trove of wisdom for the MSP community. Steven talks to host Sunny Kaila about the importance of having the right person in the right seat and what hyper-growth companies can do to achieve it. Check out Part 2 of this insightful episode of "Sunny's Silver Linings" podcast. Bonus: Steven shares his description of what the ideal MSP profile looks like for him!

Steven Freidkin, Founder & CEO, Ntiva, Inc., is no stranger to the daily grind. His journey, both personally and in growing his company, is one for the ages. In today's episode of "Sunny's Silver Linings" podcast, he shares why getting clarity on your "purpose" is the first step toward success for an MSP. Watch Part 1 of this two-part episode to get further insights about Ntiva's value system and what strategies it uses to achieve its goal of "existing to grow each other."

Jill Chapman, Senior Performance Consultant at Insperity, is passionate about connecting people and opportunities. This, combined with her 25+ years of experience in the HR and recruiting industry, makes her perfectly poised to help organizations drive engagement within their workforce. In today's episode of "Sunny's Silver Linings" podcast, Jill and host Sunny Kaila discuss the on-going trends of "quiet quitting", "the great resignation", and everything in between. Watch this insightful episode to discover critical action items that will help transform your workforce from disengaged to actively engaged.

We cannot get enough of John Pagliuca. The CEO of N-able returns this week for Part 2 of "Sunny's Silver Linings" podcast to talk about what awaits MSPs beyond the cloud. Tune in to learn what John believes your MSP needs to do to be successful in 2023 and his one piece of advice that can propel your MSP into the next stage of growth.

The MSP world is changing. The dark clouds of recession may be looming, but the silver lining is never far away. John Pagliuca, CEO of N-able, shares his insights to help MSPs transform their challenges into opportunities in 2023 and beyond. Check out Par

How do your customers feel about your business? The answer, according to Mark Copeman, will determine how good – or bad – your customer experience is for them. Copeman, the Director of Wingman MSP Marketing and author of Helpdesk Habits, shares his extensive knowledge of customer experience (CX) in this "Sunny's Silver Linings" podcast with host, Sunny Kaila. This UK-based channel veteran explains the difference between CX and customer satisfaction, the critical points of the customer journey, and the top three challenges MSPs face when delivering a CX. Mark recommends strategies that will definitely help you overcome your biggest CX challenges. Learn more about ITBD. Contact us using the link below. https://itbd.net/contact-us/

Can you teach an old man new tricks? Of course you can! Neil Medwed, Executive Director of Strategic Partnerships at Meriplex and true channel veteran, discusses how he still learns in this "Sunny's Silver Linings" podcast with host, Sunny Kaila. In a candid chat, Neil shares his top three lessons to help young entrepreneurs unlock their full potential, the differences between running a small MSP versus a big one, and his own compelling Meriplex story. You'll no doubt gain a wealth of valuable guidance from the vast wisdom of this positive force in the MSP channel. Learn more about ITBD. Contact us using the link below. https://itbd.net/contact-us/

What are the biggest challenges for women in tech? Get the answer from a woman in this episode of "Sunny's Silver Linings" podcast featuring Michelle Ragusa-McBain, Provider Elevate Leader at Cisco. Hosted by Sunny Kaila, Michelle talks about her journey into IT, the impact of mentors on her life and how to find one, and her top-three life lessons for the next generation. Listen to a refreshing female perspective of IT from a successful leader in the male-driven MSP arena. You can also visit ciscopartnerjourneys.com to become a part of CISCO's partner program. Learn more about ITBD. Contact us using the link below. https://itbd.net/contact-us/

"Tuesday with Tim" is not just a fun alliteration, but also an interactive, educational segment that Timothy Guim, President and CEO at PCH Technologies, uses to share his knowledge with his employees. In this episode of "Sunny's Silver Linings" podcast, Timothy chats with CEO Sunny Kaila about the importance of building a personal brand and establishing yourself as a thought leader. Watch and learn actionable insights your MSP can replicate for setting up social media and marketing engines, as well as the best way to navigate LinkedIn for creating content and building your brand. Learn more about ITBD. Contact us using the link below. https://itbd.net/contact-us/