What makes a compelling story? A strong lead character, an arc were he grows by overcoming obstacles, and a satisfying ending after overcoming hardships through grit and determination. Shawn Torres, CEO of In-Telecom Consulting, has such a story. In today's episode of "Sunny's Silver Linings" podcast, Shawn takes us on a journey down memory lane. He candidly talks about how he went from opening a fitness franchise, then making his way through multiple jobs, to finally becoming an inspiring leader in the MSP space. Don't miss out Part 1 of this special episode that's sure to keep you hooked 'til the very end.

Keith Fast from Tech Impact Solutions, LLC, strongly believes that to hire and retain top-notch talent, you must recognize what is most meaningful to the candidate. In this episode of "Sunny's Silver Linings" podcast, Keith and host Sunny Kaila chat about what drives the new-generation workforce, redefining company culture, and the key challenges for MSPs in 2023. Watch the complete episode to learn how to attract the right talent for your organization. Then explore our Team GPS engagement platform to help retain that talent once you've hired them.

Peter Bellini, CEO of CyberCNS, has grown up around technology. He's lived through the industry's evolution and has seen it transition from on-premises to cloud. This young entrepreneur is on a mission to help MSPs become better cybersecurity service providers and translate tech-talk to non-tech business language for greater audience impact. Watch today's episode of "Sunny's Silver Linings" podcast where Peter shares with host Sunny Kaila his entrepreneurial lessons, key challenges faced, and what distinguishes CyberCNS from its competitors.

It's tough enough to be a small- or mid-sized business. But there are strategies that can help. Learn some of those ways from Jayme Branson, entrepreneur and President of Granite Solutions, a Montana-based MSP. In this episode of "Sunny's Silver Linings" podcast, Jayme talks with host Sunny Kaila about his entrepreneurial journey, how a people-first culture helps his MSP be successful, and his 2023 outlook for entrepreneurs. Want a great tool to create a people-first culture for yourself? Check out our Team GPS client and employee engagement platform.

Steven Freidkin, Founder & CEO, Ntiva, Inc., returns this week with a treasure trove of wisdom for the MSP community. Steven talks to host Sunny Kaila about the importance of having the right person in the right seat and what hyper-growth companies can do to achieve it. Check out Part 2 of this insightful episode of "Sunny's Silver Linings" podcast. Bonus: Steven shares his description of what the ideal MSP profile looks like for him!

Steven Freidkin, Founder & CEO, Ntiva, Inc., is no stranger to the daily grind. His journey, both personally and in growing his company, is one for the ages. In today's episode of "Sunny's Silver Linings" podcast, he shares why getting clarity on your "purpose" is the first step toward success for an MSP. Watch Part 1 of this two-part episode to get further insights about Ntiva's value system and what strategies it uses to achieve its goal of "existing to grow each other."

Jill Chapman, Senior Performance Consultant at Insperity, is passionate about connecting people and opportunities. This, combined with her 25+ years of experience in the HR and recruiting industry, makes her perfectly poised to help organizations drive engagement within their workforce. In today's episode of "Sunny's Silver Linings" podcast, Jill and host Sunny Kaila discuss the on-going trends of "quiet quitting", "the great resignation", and everything in between. Watch this insightful episode to discover critical action items that will help transform your workforce from disengaged to actively engaged.

We cannot get enough of John Pagliuca. The CEO of N-able returns this week for Part 2 of "Sunny's Silver Linings" podcast to talk about what awaits MSPs beyond the cloud. Tune in to learn what John believes your MSP needs to do to be successful in 2023 and his one piece of advice that can propel your MSP into the next stage of growth.

The MSP world is changing. The dark clouds of recession may be looming, but the silver lining is never far away. John Pagliuca, CEO of N-able, shares his insights to help MSPs transform their challenges into opportunities in 2023 and beyond. Check out Par

How do your customers feel about your business? The answer, according to Mark Copeman, will determine how good – or bad – your customer experience is for them. Copeman, the Director of Wingman MSP Marketing and author of Helpdesk Habits, shares his extensive knowledge of customer experience (CX) in this "Sunny's Silver Linings" podcast with host, Sunny Kaila. This UK-based channel veteran explains the difference between CX and customer satisfaction, the critical points of the customer journey, and the top three challenges MSPs face when delivering a CX. Mark recommends strategies that will definitely help you overcome your biggest CX challenges. Learn more about ITBD. Contact us using the link below. https://itbd.net/contact-us/