What lessons can a former high school math teacher share to help you improve your customer experience? Find out in Part 1 of a two-part podcast with Marnie Stockman, the CEO of Lifecycle Insights, as she gives you a crash course in what she calls "customer success". She'll teach you her definition of it, her equation to effectively address it, and how to scale without adding too many team members. Sit up straight and learn from a top channel leader!

How has security in the MSP industry changed over the past five years and how must your business incorporate it to compete and survive? Find out from a true channel veteran, Wes Spencer, angel investor, advisor, and cybersecurity expert. Wes leverages his deep knowledge of security to tell you why it's critical for you to make this a part of your MSP and how to do it. This is a crash course in the history and future of cybersecurity.

How has security in the MSP industry changed over the past five years and how must your business incorporate it to compete and survive? Find out from a true channel veteran, Wes Spencer, angel investor, advisor, and cybersecurity expert. Wes leverages his deep knowledge of security to tell you why it's critical for you to make this a part of your MSP and how to do it. This is a crash course in the history and future of cybersecurity.

What are the biggest growth barriers for MSPs today? Find out in this new episode of Sunny's Silver Linings featuring Robert DeMarzo, Vice President of Channel Futures. Bob lists those barriers, how to address them, and shares how MSPs can maintain their momentum in today's channel. You'll learn plenty from a guy who's at the center of channel trends and the overall MSP ecosystem.

You may know the importance of values in your personal life, but are you making them as important in your MSP business as well? In this podcast, Dr. Mandeep Rai Dhillion, best-selling author of The Values Compass: What 101 Countries Teach Us About Purpose, Life and Leadership, shares her inspiration for writing the book, why MSPs who actively choose their core values are in a more powerful position than those who do not, and how knowing your company's values and those of your team members greatly benefits your internal culture. Enjoy this valuable talk about values!

Arlin Sorensen has spent 40 years in the Tech/MSP channel, so he has a lot of great insights to share in this "Sunny Silver Linings" podcast. He offers his own perspectives on remote versus hybrid work, tools leaders can use for strategic planning, and tells you the greatest lesson he's learned in attracting and retaining talent. This episode gives you some valuable tips that you can immediately adopt for your business. So take advantage of Arlin's four decades of channel wisdom!

What can you do to strengthen your MSP's company culture enough to defeat The Great Resignation and retain your talent? That's the big question addressed in Part 1 of this two-part "Sunny's Silver Linings" podcast featuring Larry Little, the CEO of the Eagle Center for Leadership. Larry shares with you his best practices for retaining your current team members, and he'll address other vital questions, like "What is it that you can do to engage your employees at a deeper level?" and "How do you get your talent to believe in who your MSP is as an organization?" If you don't have the answers to these important questions, Larry will help you get them!

Company culture is critical to the success and health of your MSP. It helps increase your employee retention rate, overall productivity, and so much more. But how do you create a strong culture? In this episode of "Sunny's Silver Linings" podcast, Pratik Roychoudhury, the President & CEO of TeamLogic IT, shares with you five ways to create a bedrock of culture. How successful are Pratik's ways? Well, in 2021 he did not lose a single team member out of its 40 employees! Enough said.

Though cyber threats are increasing and intruders are growing more sophisticated, Kevin Nejad, the CEO of Vijilan Security, believes that MSPs are doing a much better job of protecting their clients. In this episode of "Sunny's Silver Linings" podcast, Kevin not only discusses why MSPs are responding better, but also educates you on many areas of cybersecurity, from how to reduce dwell time to the vital questions you must ask when looking to partner with a third-party security vendor. Cybersecurity never sounded so good!

Are you looking to unleash your inner hero? In part two of Kevin Brown's "Unleashing Your Hero" podcast with Sunny's Silver Linings, he shares with us how starting with changing yourself first can lead to great results, the greatest lessons he's learned along the way, and which parts of his brand new book "Unleashing Your Hero" were the most fun and the most difficult to write. Learn how to be a hero in your personal AND professional life. No cape required!