A poor hiring decision or promoting the wrong candidate to a leadership position can have a huge negative impact on your MSP business. So how can you improve your ability to identify qualified candidates for the right roles? Find out in this edition of Sunny's Silver Linings with Ammara Abedi, a strategy consultant with Insperity. She's an organizational psychologist who helps businesses implement employee strategies and programs, such as diversity and inclusion. She shares with you the critical questions to ask when assessing a team member's individual leadership potential, as well as the importance of being self-aware of your own unconscious biases that create blindspots which lead you to make poor staffing decisions.

Are you a good listener? If not, join the club! The majority of people are not. You can become one, though, with intention and some great tips from this episode of Sunny's Silver Linings featuring Marcus Bond, a senior consultant with The Collaborative Way. Marcus shares the challenges you face when trying to listen to others, the "filters" you employ that reduce your attentiveness, and why listening is a critical component of creating a healthy culture in your business. Once you improve your listening habits, you'll be amazed at how your culture will change for the better.

When you want to improve any business, you call in a coach. This is true for MSPs as well. One of the best in the industry is Dave Cava, a business coach with Encore Strategic. A former owner of a $10 million MSP himself, Dave shares in this podcast his experiences as an owner, identifies the four types of MSP leaders, and helps you determine which one you are. He also names the biggest obstacle that owners face – maturing your MSP – and coaches you on how to overcome that obstacle to successfully take your organization to the next level.

A poor hiring decision or promoting the wrong candidate to a leadership position can have a huge negative impact on your MSP business. So how can you improve your ability to identify qualified candidates for the right roles? Find out in this edition with Ammara Abedi, a strategy consultant with Insperity. Ammara is an organizational psychologist who helps businesses implement employee strategies and programs, such as diversity and inclusion. She shares with you the critical questions to ask when assessing a team member's individual leadership potential, as well as the importance of being self-aware of your own unconscious biases that create blindspots which lead you to make poor staffing decisions.

IT tech rage is real! Just ask Matt Rose, the co-founder and Director of Technology Services for Tech Rage IT, in Orlando, Florida. In this edition of "Sunny's Silver Lining", the author of "Kiss Tech Rage Goodbye" shares his story of going from an IT consultant to an MSP owner – and witnessing the frustration that individuals can have with technology. Matt talks about the importance of communicating with clients in a personable manner, what to look for in hiring candidates with the right people skills, and the importance of being a good teammate. Matt talks about his book which details actual tech rage stories and the eight myths of the IT buying decision process.

Whether you attend business school or not, you're inevitably going to make bad decisions or have poor ideas along the way. How you embrace the feedback or negative results you get in return is vital to your MSP success. Just ask Michael Einbinder-Schatz, the President of Jobecca Technology Group, a cybersecurity and managed IT services provider. With no business schooling behind him, he built a successful MSP while attending the school of hard knocks. In this podcast, he shares three key lessons that will help you find opportunities when challenges occur which will help you better serve your MSP team, your business, and yourself personally.

How young can someone be to launch a career in IT? Greg Browning, the CEO of SinglePoint Global (SPG), began in high school and his career skyrocketed from there. In this podcast, you'll hear his story which began domestically and went international by the time he was in his 20's. You'll learn how his MSP overcame a stubborn $2 million ceiling, how to create a healthy workplace culture to retain top talent, and his three key lessons for MSP success. Here is the story from the owner of an MSP that's in the top 10 percent in the industry.

Do you want to hear some incredibly inspirational stories about personal transformation and how it can positively impact your MSP business? In this episode of Sunny's Silver Linings, listen as Ross Brouse shares how a great transformation he experienced in his childhood has helped him in his professional life. Ross is the President and COO of Continuous Networks, which offers personal IT consulting, hardware procurement and provisioning, and MSP services built upon its advanced cloud technologies and expertise. Ross will teach you about his "Atomic Habits" and "Time Utilization" process, both which helped him substantially grow his business.

What can a lifelong farm boy and serial entrepreneur teach you about how to improve the way you run your MSP? Plenty. In this brand new episode of Sunny's Silver Linings, Arlin Sorensen, the VP of Brand and Ecosystem Evangelism at ConnectWise, gives you just a taste of what his upcoming presentation at Build IT LIVE will cover. Find out what an owner's mindset is and learn about the four key areas that owners fall into – and then determine which one best identifies you. Don't be one of those owners who runs an MSP for 20-plus years only to find that you haven't built any monetary value in it. Listen to Arlin today and reap the benefits tomorrow.

The tables have turned on this special episode of Sunny's Silver Linings! This time, ITBD CEO Sunny Kaila is interviewed by ITBD's very own Todd Billiar, Director of Channel Partnerships. Listen as they discuss the importance of having a growth mindset when recruiting technical talent – it's the #1 challenge for MSPs especially in this new post-pandemic world. With ITBD's continued success over the last 20 years, there's really no one better to get great advice from on how you can build the right brand for your MSP that sets the tone of your company culture, ultimately making recruiting easier. • The importance of building your employer brand in the channel • Ways to invest in people-first programs from social media to education • Focus beyond technical talent – how to recruit the right set of leaders • Why being intentional with employees from start to end can help with staff turnover