Can you name 3 huge post-pandemic business opportunities for MSPs? Rob Rae can. He's the SVP of Business Development for Datto and says that cyber resiliency, work from anywhere, and co-managed IT with large companies are big opportunities for MSPs. In this episode of Sunny's Silver Linings, he touches upon where the newest and best opportunities are for MSPs. For greater details, come to Build IT Live where Rob will do a deep dive into these three opportunities and present exclusive finding from Datto's new State of the MSP Report. Register here: https://buildit-live.net/

In this latest episode, ITBD CEO Sunny Kaila speaks with Joe Ruskey, Owner of Dependable Solutions. He shares his unexpected career path into the IT industry and eventually starting his own IT business. Listen as they discuss how aligning your values and passion with the right cultural environment can have a lasting effect on your employees and ultimately your customers. • How focusing on your customer relationships helps to build a stronger team • Money means success… but is 'chasing the dollar' really the best approach? • What criteria to consider when selecting the 'right' customers - their success is your success • Get advice on how to find balance between customer needs and company needs

Being a leader can have its challenges. One day you are exceeding sales targets, the next day you are the bearer of bad news. There are ups and downs but it can be the most rewarding role! The impact you have within an organization can determine its success. In this latest episode, ITBD CEO Sunny Kaila invites Don Ribar, Partner at TTG, Inc. who has over a decade of experience working in the Managed Services industry. Listen as they discuss the value and importance of having a communication strategy as a leader, especially for MSPs in this new hybrid work environment. – What's your leadership style? It should always be based on these two factors – The importance of being intentional when communicating with clarity. – Understanding your customers' unique needs – why cookie cutter solutions don't work. – What it means to take a "bulldog" approach to customer advocacy and how it drives success.

Building your sales organization can be a hurdle that stands between your MSP and true success. Listen as renowned sales coach Jack Daly sits down with IT By Design's CEO Sunny Kaila and talks about building the foundation for your revenue team; while recruiting, hiring and trusting your sales organization. - Before you hire, take time to build your sales playbook, systems and processes - Teach your team the key questions behind great sales success (hint, it's not about the technology) - Why recruiting is a process, not an event

If you want great advice on how the hiring world is evolving, who better to ask than Steven Carroll, part of the talent solutions team at LinkedIn? Listen as Steven shares tips on how you can stand out as an employee and ways to create the career you want during his conversation with IT By Design CEO Sunny Kaila. - The talent marketplace: How it's shifting from reactive to proactive and how to take advantage of that -Creating impact as an individual contributor: Look for ways to help the business by listening and then develop skills before they are asked for - If you're ready to take the next step: Start thinking about where you want to be, both logistically, and career-wise - How to create your personal board of directors to help advise and guide your professional life - Having a coachable mindset to take advantage of the opportunities around you

Change is inevitable. How will the service provider of tomorrow look different from today? Listen as IT By Design CEO Sunny Kaila speaks with Dan Tomaszewski, Senior Vice President of Channel & Community at Kaseya, who knows first-hand the challenges for growing MSPs to successfully market their solutions. Dan shares his wisdom on how today's MSPs can use effective sales and marketing strategies to build a more successful – and more profitable – business. - Education is key – learn how MSPs can demonstrate value to their customers - Get advice on ways to leverage your relationships for new opportunities - You don't have to look far – develop personas using your existing customer base - How to fuel your sales and marketing engine to grow your MSP business

ITBD CEO Sunny Kaila speaks with Harbinder Khera, Global CEO & Founder of Mindmatrix - the leader in direct and channel enablement software. With over 20 years of experience leading his company to success, Harbinder shares his secret behind what really makes a business profitable and how sales and marketing roles have evolved over the years. Get invaluable advice that you can start implementing today to grow your MSP. - How the core values of Leadership translates to the culture of an organization - The roles of Sales and Marketing may not be what you think - How has the funnel changed? - Learn the most effective marketing to drive engagement, upsell and retain your customers - You've made the decision to hire a dedicated marketer - now what? How to get started

IT By Design CEO Sunny Kaila speaks with Sean Harris, CEO & Head of Cybersecurity at A Leap Ahead IT about what it means to have a growth mindset in the MSP channel. Sean shares his personal journey as a leader and educator over the last 20 years and the secrets he learned over the last 20 years to grow your MSP business successfully in the world of technology. - What it means to have a growth mindset in your journey when challenges arise - How to stay connected in the remote workspace and still stay focused on growth - The ways people and education can pay off and translate into success - The core values that should not be overlooked when hiring in the MSP world

Listen to Paul Cissel, CEO of Growth Caddie, LLC., as he speaks with IT By Design's CEO Sunny Kaila on MSP growth and profitability. He offers a wealth of knowledge and proven M&A best practices from his 40+ years of experience in the IT industry. - The five critical metrics that high-growth MSP owners need to manage - Best practices on how to remain profitable while tackling new growth - Why training and mentoring your workforce is important to sustainability - Understanding the role of budgeting when preparing for growth in 2021 and beyond

On this episode of Sunny's Silver Linings with Liongard's Chief Revenue Officer, Adam Slutskin, listen as he shares his experience leading a global sales team to success even in times of change and how embracing your fears can help grow your leadership skills. - The biggest challenges when transitioning from a leader in the office to a virtual leader - Get great advice on ways to connect your remote team members and build team rapport - Happiness equals Productivity – how changing your vision as a remote leader can have a surprising (positive!) trickle-down effect - How to make sure your workforce is set up for success with the right metrics in place