Roland Ligtenberg interviews Kyle Newby, founder of The Dryer Vent Guys, about the often-overlooked world of dryer vent maintenance. Kyle shares how he built a successful business, the process of hiring and training his team, and the importance of integrating QuickBooks Online with Housecall Pro for better record-keeping. He also highlights the pride and satisfaction that comes from solving each customer’s problems, the importance of honesty and professionalism, and the value of connecting with other business owners. 

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Want to learn more about Kyle's business or follow their journey? Check them out here:

• Website
• Instagram
• Facebook

Brandon Brown, founder of Brown's Heating and Air, shares his journey and insights on building a successful home service business. He emphasizes the importance of finding a supportive partner, getting involved in the local community, and providing exceptional customer service. Brandon also discusses the strategies he uses to attract and retain great employees, like partnering with trade schools and offering solid benefits. And be sure to check out Brandon’s book, “Cool Success” Amazon.

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Want to learn more about Brandon's business or follow their journey? Check them out here:

• Website
• Instagram
• Facebook

Co-founder Mai Hooper shares how NTX Plumbing started as a team of one in 2010 and has gradually grown. Mai chose Housecall Pro to streamline processes, take advantage of checklists, and WiseTack, a product within Housecall Pro that helps her offer financing as an option for her customers. She emphasizes the importance of building a strong culture and supportive team environment and hits on what it’s like serving in a male-dominated industry. Mai also expressed her gratitude for the support of the Lady Pros community.

Sign up for Housecall Pro: https://bit.ly/3G6SKAA 

Want to learn more about Mai's business or follow their journey? Check them out here:

• Website
• Facebook

Chad Hopkins, owner of Hopkins Air Conditioning recently joined Roland on the podcast. Chad shares the experience of scaling his business and the importance of choosing the right software. They faced big challenges the old way, and he touches on why Hopkins made the switch to Housecall Pro, including the need for documentation and processes, the importance of sound hiring practices, the value of community, and the benefits of tracking key performance indicators (KPIs) through dashboards.

Sign up for Housecall Pro: https://bit.ly/3G6SKAA 

Want to learn more about Chad's business or follow their journey? Check them out here:

• Website
• Instagram
• Facebook

Brett Conklin, co-owner of Chimney Monkey in Chicago, breaks down the operational side of the business. This includes the ever-important hiring and training of employees. He also talks about the advancements in the fireplace and chimney industry and the marketing strategies he’s used to reach more customers. Brett highlights underrated features of Housecall Pro’s software, like Service Plans, and offers advice for other business owners.

Sign up for Housecall Pro: https://bit.ly/3G6SKAA 

Want to learn more about Brett's business or follow their journey? Check them out here:

• Instagram
• Facebook

Roland sits down with Doug Folsom, CEO of West Side Drain & Noble Septic Service. West Side is currently a team of 10, with five trucks and the goal of breaking $3 million in 2024. Doug shares how he got started, how he’s grown his business, and how he finds new customers. He also shares some hiring tips, the latest crazy sewage story, and his role in a community cornhole sponsorship.

Sign up for Housecall Pro: https://bit.ly/3G6SKAA 

Want to learn more about Doug's business or follow their journey? Check them out here:

• Website
• Facebook

Melissa Ortiz, co-owner of The Little Guy’s Heating and Air Conditioning, walks through the journey of starting and growing a business thanks to her husband’s passion for the trade. She lays out some of the challenges they’ve faced, along with the importance of branding, managing seasonal demand, and hiring good techs. She also shares the value of continuous learning and training in the HVAC industry for her team of five. Software and continuous training have played key roles for this family-owned business serving their community for more than 25 years.

Sign up for Housecall Pro: https://bit.ly/3G6SKAA 

Want to learn more about Melissa's business or follow their journey? Check them out here:

• Website
• Instagram
• Facebook

Preston and Julie from Gecko Garage Doors joined Roland to cover topics that impact every home service business. They share why branding and rebranding are such a big deal, and offer tips to help customers remember your business. They also touch on how to handle negative reviews professionally, and how referrals and online presence drive business. Housecall Pro has helped this company with 5 trucks and 5 techs generate reviews and provided valuable insights for data-driven decisions.

Sign up for Housecall Pro: https://bit.ly/3G6SKAA 

Want to learn more about Gecko Garage Doors or follow their journey? Check them out here:

• Website
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• Facebook

Housecall Pro co-founder Roland Ligtenberg meets with Rob Castelao, owner of Good Guy Plumbing. Rob shares his experience of starting a business with no background in the industry and how he’s grown it over the last 25 years through branding, training, and the power of reviews (thanks to quality service). Strong core values played a role along with help from coaches and mentors. They’ve grown to 12 employees and 8 trucks. 

Sign up for Housecall Pro: https://bit.ly/3G6SKAA 

Want to learn more about Rob's business or follow their journey? Check them out here:

• Website
• Facebook

Roland speaks with Jason Julian, the founder of Julian Heat & Air. Jason lays out the challenges he faced stepping out on his own, and the role Housecall Pro played in his success. He shares how he’s grown to 12 employees and a fleet of 6 vehicles with the importance of transparency, right pricing, and providing customers with options. Jason also shares insights on networking, community-driven marketing, leadership, coaching, hiring, development, and fostering a collaborative work environment.

Sign up for Housecall Pro: https://bit.ly/3G6SKAA 

Want to learn more about Jason's business or follow their journey? Check them out here:

• Website
• Facebook