Jim and Alan talk in detail about the Valley of Anguish and how to survive it. All large projects (ERP implementations, software re-writes, data center moves) start out with heady expectations and hardy enthusiasm. Inevitably, as your teams start tackling the stickier issues they slide down into the Valley of Anguish -- all willing to abandon the project and go back to doing things the old way. As operating partners, we've had tons of experience in the valley -- and can help you and your teams survive and thrive -- and come out the other end of the project with smiles on their faces. Also, we talk about Alan's really bad hat.