Industry News: Chrome & Windows 10: Chrome’s password manager gets a major upgrade, offering one-click fixes for weak or compromised passwords, while Microsoft issues a crucial Windows 10 patch to fix a bug locking users out. Marv and Dawn break down what these updates mean for MSPs and their clients.

MSP Differentiation & Business Models: Dawn discusses the commoditization of IT services and urges MSPs to identify their unique strengths, lean into what sets them apart, and avoid the trap of following “one right way” to run an MSP.

Mental Health & Burnout in IT: The pressures of the MSP world are real, from client expectations to cyber threats. Dawn and Marv get honest about mental health, burnout, and the importance of self-care and peer support.

Peer Groups & Community: Peer relationships are a lifeline for troubleshooting, advice, and sanity checks. The hosts share stories of how quick calls and informal networks have saved the day.

Vendor Relationships & Etiquette: What makes a good vendor-MSP relationship? Dawn and Marv share pet peeves, best practices, and a few rants about vendor overload and CRM mismanagement.

Real-World Troubleshooting with Domotz: Dawn recounts a recent network issue solved with Domotz and Marv shares how the right monitoring tools can turn a tech headache into a win.

Florida Man Stories & Lighthearted Moments: No episode is complete without a wild Florida Man story and some laughs about “not my pants” and bigamy in the Sunshine State.

Links

• Florida Man named Innocent not so innocent: https://em8k.short.gy/dRw42e
• Florida Man marries three women at same time: https://em8k.short.gy/8QM9zC
• MSP Etiquette Survey (for vendors): https://www.itbusinesspodcast.com/p/vendor-survey/
• Vendor Etiquette Survey (for MSPs): https://www.itbusinesspodcast.com/p/msp-survey/

Companies, Products, and Books Mentioned

• Third Element Consulting — https://www.3rdelementconsulting.com/
• IT Nation Secure (Conference) — https://itnation.connectwise.com/secure
• PAX 8 Beyond (Conference) — https://www.pax8beyond.com/
• N-Able (Backup Vendor) — https://www.n-able.com/

=== SPONSORS

• Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== MUSIC LICENSE CERTIFICATE

• Licensee: Marvin Bee
• Registered Project Name: IT Business Podcast
• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• License Date: January 1st, 2024
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast