Recorded in June 2020. This guest, "Aly" went from working in retail beauty to beauty marketing. Shopping spree at closing time draws a lot of attention. Is your makeover really free? She won't change the CHANEL, but she'll change the man. Cross-selling can sometimes earn you a death stare. Give your best service and get a big customer complaint. Be sensitive to customer insecurities. Thanks for your help, now go to the "dungeon" while the influencers feast. IG/Twitter: @swatchofhorrors 

The nail industry can be tough as nails sometimes. Listen to the horror stories that this guest endured while working in nail salons. We discuss coping with being in quarantine due to COVID-19, how to work through language barriers with your nail tech, the future of nail salons, and whether male artists have a disadvantage. All this from a Vietnamese-American viewpoint. Lastly, learn how you can be a better client because beauty professionals are human too.