Emma Lovell is a coach, speaker and writer specialising in personal brand and has been a business owner for 14 years. We discuss personal branding, building your business with purpose and building your personal brand because it's really not what you know, it's who you know.     We dive into:

• Pouring from the overflow
• Getting clarity to build connection
• Building with purpose
• Engaging in support

 

For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-126

In creating an experience in our business, we must consider all elements and people involved, and that they sometimes come with levels of resistance. In today's episode, I'm talking about creating a container to support our business, our clients and our people to eliminate the resistance to change that will help everyone transition smoothly.

  We dive into:

• Being continuously innovative
• Handling uncertainty
• Leaning in to opportunities
• Elements of successful change

 

For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-125/

We're continuing on the adventure of creating a fabulous client experience that aligns with your business and where you're heading, and today we're focusing on the design phase.     We dive into:

• Auditing the stages of your current client experience
• Clear roles and expectations
• Capturing the experience
• Off-boarding being as important as the other phases
• Action items to lean into what can be possible

 

For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-124/

Today I'm chatting (and totally geeking out) with Justin Smith about elevating your business operations using automation, the why, the benefits and the downsides.   We dive into:

• Creating automation magic
• Cost to profit ratio for scaling
• Investing in time for growth
• Sharing the internal IP
• Creating partnerships with businesses

 

For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-123/

In today's episode, I'm talking about all things client experience. It's so important to shape the experience for your clients in alignment to your brand and consider how you want them to feel each and every time they interact with you or a team member.     We dive into:

• Evolving the way your client experiences your business
• Micro moments that you might not think are important
• Shaping the level of experience you want for your clients
• Understanding the gaps within the process

  For more detailed shownotes and full transcript of the episode, click here:  https://theartisans.com.au/podcast/episode-122/

Hello I'm Nicole Smith COO, Operations Specialise and Systems Designer from The Artisans Business Solutions and welcome to Take Control With Nicole. In today's episode, I'm diving into what every business needs, clients. But more importantly, I'm talking to you all about your client experience.   We dive into:

• Understanding our clients and how we want them to feel
• Making your experience unique
• Special touch points within the experience
• Empowering your team for consistency

  For more detailed shownotes and full transcript of the episode, click here:  https://theartisans.com.au/podcast/episode-121/

Today I'm chatting with Fiona Johnston about her love of words and numbers playing together and sharing the intimate details of money.   We dive into:

• Understanding money stories
• camaraderie between small businesses
• Getting control of your business finances
• When outsourcing is not a good idea
• Advancements in software

  For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-120/

Today I'm chatting about how to know when you've found the right operational human for your business.   We dive into:

• What to look for in a VCOO
• Why experience in different businesses counts
• What you should avoid
• Looking for connection driven humans

  For more detailed shownotes and full transcript of the episode, click here:  https://theartisans.com.au/podcast/episode-119/

We're continuing our conversation around engaging a Virtual COO to support you with the holistic elevation of your operations in your business. Today we talk about the cost investing in your business operations or the cost if you don't.   We dive into:

• Things to consider when hiring a VCOO
• The cost of staying "stuck"
• Who will drive the change
• What it would look like to be 10% better

  For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-118/

Today I'm chatting with Shane & Beren about leading internal partnerships and how they've created a fabulous partnership within their organisation.   We dive into:

• intentional practices
• working in alignment
• different perspectives for hiring is better
• keeping systems simple
• cultural leadership

  For more detailed shownotes and full transcript of the episode, click here:  https://theartisans.com.au/podcast/episode-117/