Sandy was doing a mystery call for a practice and noticed a major issue… the practice didn't answer her phone call… that's how this episode came up!

There's two main things we need to do if we want more new patients in our office.

1. Make sure there are absolutely NO barriers blocking the new patient from reaching you over the phone.
2. Make sure you take away every single barrier that's stopping the new patient from walking through your door!

In this episode Sandy tells us ways we can improve and elevate our phone skills to ensure that these new patients are not only scheduling, but walking through your door and accepting treatment.