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Leaders rarely need to sell physical products or services to their teams, and that doesn't mean they don't sell. Instead of physical goods and services, Leaders sell ideas, concepts, commitment, motivation, and focus. Learning to Talk Like a Leader often means learning how to sell, and how you speak – what you speak about and how you say it – often makes the difference between getting buy-in and creating frustration. In this episode, you'll learn a key concept for selling ideas that you can start applying right away.
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There are three main sources of communication power you can lean on when you interact with others. In this episode, you'll learn what they are and how they impact your ability to Talk Like a Leader.
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Blowing someone's mind generally refers to surprising them in some way – usually in a good way. There's also a way that you can blow someone's mind that has a totally different result – probably in a bad way. It this episode, we'll look at how this negative "blown mind" scenario and what you can do to avoid it.
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Communication is two-way: message sent and message received. Sometimes the confirmation that a message was received is automatic. Sometimes it is not, and we have to make an effort to send that "loop closing" message. In this episode, I'm looking at times when "closing the loop" does not happen automatically, and what you can do about it.
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This week, we're re-releasing one of our most popular episodes to date, Three Ways to Irritate Others and How to Correct It.
In your Leadership journey, you will inevitably have to speak with someone who is irritated or angry. While you can't avoid the situation entirely, you can learn to minimize the risk that you will be the one to aggravate the situation. In this episode, we'll cover three communication strategies that are almost guaranteed to irritate a calm person and fuel the fire for someone who is already upset. We'll also talk about a powerful alternative for turning the situation around.
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People frequently ask – which DISC style makes the best leader? In this episode, I'll give you my answer to that question. It might not be what you think.
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Viewing complex problems – like behavior change and goal achievement – triggers a problem for many of us. The problem is known as "binary bias" or the tendency to view the problem and it's solution(s) through the lens of right vs wrong. This either-or viewpoint creates a communication problem that I'm addressing in this week's episode.
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There are many communication strategies used in common, everyday communication that don't translate well to leadership communication. In this episode, I'm looking at five commonly used communication strategies that I recommend leaders replace with more effective alternatives.
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While I recommend that leaders develop the skill of asking good questions, I also recognize that questions can be perceived as attacking or interrogating rather than inquiring. In this episode, I'll share some thoughts about how to ask questions that come across more inquiring and less interrogating and critical.
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I frequently get questions about why and how I use the DISC model. One of the questions is: "Is the DISC Model the best model for working with people?" In many cases, my answer is some version of: "It depends." In this episode, I'll address what it depends upon. I'll also give you two questions you can use to better adjust to real time communication situations.
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