Basement thinking. It happens to the best of us. We've had a long day. We're stress from work. We're just done. Then, something happens. The AMEX bill gets opened. Somebody mentions how much they miss the beach. Because we're in the basement, our first instinct is to throw a verbal dagger. "How could you spend that much?" "Of course, let me work harder so you can go to the beach." You know what I'm talking about because you've either done it or had it done to you. Just stop. Take a deep breath and hit the pause button. To learn how to have better client conversations, sign up for my free mini course at behaviorgap.com.