We talk to serial entrepreneur Neil Asher about some of the businesses that he built and sold, the lessons he learned from each sale, and the clever approach that got him top dollar for his most successful business sale.

Welcome to the second half of our 2-part series with Matt Barnett of Bonjoro. In today’s episode, we get more specific and go through a 7-point plan in delighting your customers - which is based off a whitepaper that Matt and his team at Bonjoro put together to help business owners enhance relationships with their clients and customers.

Here are 6 things you can do to help speed up your business sale transaction.

Today we'll talk about a neat little app called Bonjoro - and how tools such as this one can effectively help enhance our client relationships and thereby avoid potential disputes into the future. This episode is the first half of a 2-part series with no less than the Papa Bear of the Bonjoro Team, Matt Barnett.

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Today we’ll talk about a neat little app called Bonjoro - and how tools such as this one can effectively help enhance our relationships with clients and thereby avoid potential client disputes into the future. This episode is the first half of our 2-part series with no less than the Papa Bear of the Bonjoro Team, Matt Barnett.

* Speak to a lawyer about an issue you are facing now

* Leave us a message with a legal issue that you want us to cover on the podcast

Episode Highlights:

* Bonjoro and how it started

* Building and Enhancing Client Relationships

* Retaining client and client relationship

* Automation - not a replacement to human relationship element

Joanna: Hi! It's Joanna Oakey here and welcome back to Talking Law. A podcast brought to you by our commercial legal practice Aspect Legal.

Well today we are changing our focus a little and broadening our topics a bit from the usual focus just on the legal. Now one of our core values here at Aspect Legal is innovation. Part of that means that we're constantly testing new technology and new ways of doing things. So we decided to pass on all this information to you as business owners because what works in our legal practice might also help you with your business.

So today we start with a neat little app called Bonjoro, which is an app that makes it super easy to send individually personalized videos to clients and customers. It's actually one of my favorite tools for enhancing client relationships by adding a personal touch. Now there's two reasons why I'm talking about Bonjoro today.

Firstly, because as I said I wanted to share with you some of our tech tips. But secondly because the concept behind Bonjoro is fundamentally about enhancing client relationships.

In our legal practice, we often see the aftermath of disputes between customers and their suppliers. Our clients might be on either side of that equation either the client or the supplier, but what is consistent between them whether their client or supplier is that disputes arise in environments where the systems of the business haven't been established sufficiently in order to properly regulate the relationship between the customer and its supplier.

Now there's a number of legal measures that can be employed by a business in order to help avoid disputes. But as always the answer is never just about having the right contract even though of course that is an important component.

So joining me on this episode is no less than the papa bear of the Bonjoro team, Matt Barnett, who helps us explore the concept of enhancing relationships between organisations and its clients and avoiding possible disputes into the future.

Joanna: Hi Matt! Thank you so much for coming on board to Talking Law and chatting with us today.

Matt: Thanks as well as. Awesome to be here.

Joanna: Great. All right. So let's see if we can talk a little bit about Bonjoro first,

Today we are jumping across the ocean and talking to Joey Walters from HRPrenuer in Canada to talk about the Canadian landscape and the M&A environment for mid-market and SMEs.

Welcome to the first half of another 2-part series with our resident mergers and acquisitions expert Elizabeth Lee. In this episode, we run you through the top 8 reasons why some deals take longer than they should.

Today we give you our top legal tips for dealing with commercial disputes. To help us with this bold task, we bring back on the show Jayne Qorraj, who heads up our litigation, dispute resolution, and also employment divisions here at Aspect Legal.

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Today we give you our top legal tips for dealing with commercial disputes. To help us with this bold task, we bring back on the show Jayne Qorraj, who heads up our litigation, dispute resolution, and also employment divisions here at Aspect Legal.

* Speak to a lawyer about an issue you are facing now

* Leave us a message with a legal issue that you want us to cover on the podcast

Episode Highlights:

* Disputes with employees

* Navigating industry awards

* Bullying and harassment in the workplace

* Outstanding money with customers, clients or suppliers

* Partner or shareholder disputes

* IP and brand protection disputes

* An overview of the dispute process

* Our takeaway tips

Disputes with employees

It can be quite costly and time consuming for businesses in dealing with these disputes. There are a number of common types of disputes that we see quite often. The most common type of dispute we see are disputes with employees. Under this umbrella, the first type of employee dispute is unfair dismissal.

It can be very time consuming and costly type of claim for an employer. Part of that is just because it's quite easy for an employee, disgruntled employee to bring an action against an employer and then of course they're forced to deal with it. They have no option other than to put out a defense to the matter. And often we see that they will run right through to a mediation and/or final hearing can really be quite time consuming and costly especially for small business owners.

When you get to the point of termination of a contract, and here we're talking about employment contracts of course, it’s when the relationship has completely broken down irretrievably. That is the most common point of dispute because there's no way that you can use personal relationships or you're far less likely to be able to use commercial outcomes to drive the outcome that you're after because the relationship is already terminated. This is probably why this is one of the common points of dispute that we see arise again and again, when employees are bringing unfair dismissal actions because they've been terminated.

 

 

Navigating industry awards

Another area that we see coming up time and time again is difficulty that employers might have with understanding and properly interpreting industry awards. A lot of the awards are quite lengthy and can be quite difficult to navigate so that's something that we see comes up.

Off the back of that, there can be issues with unpaid statutory entitlements or penalty rates and other types of things that are allowed for in awards that an employer may not even be aware of. Obviously, there can be claims for backpay and other unpaid entitlements which again is something that can be quite time consuming for the employer to have to address.

Bullying and harassment in the workplace

We are seeing an undercurrent there to deal with bullying or harassment in the workplace, specific instances where things have happened at w...

Today we take a look at the issues with the traditional transactional model of business broking with our guest John Fitzgerald of Your Enterprise Strategy and Link Business. In this episode, John and I talk about a better way of funding business sale transactions and we identify some platforms you can use to facilitate deals into the future. We also talk about how business brokers, accountants who are advising businesses on a sale or acquisition, and even business owners themselves can jump on this opportunity now. Then we wrap up this episode with a discussion on why acquisition is a more viable path for entrepreneurs compared to a startup. All these and more!