
Sign up to save your podcasts
Or


Stéphane Cataldi, a self-proclaimed “dinosaur” of the
Using his background in telecommunications, Stéphane’s
The story of Caffè Cataldi is one that we can all
---
Cataldi, who started roasting with a Probatino and has
Every business choice Stephane makes has been and still
To be honest, folks, we’re not even sure how to pitch Episode No. 49.
We hope you’ll forgive us and come back for Episode 50.
--
Francesco Sanapo wears many hats: barista champion, coach, artdirector, trainer, Q-grader, roaster, shop owner. It is this last hat in particularthat drives Francesco’s presentation for Cup North, “Barista Attitude &Third Wave Shops”, and the one that most fascinates us: perhaps nobody knows,quite as well as Francesco and his staff, the importance of attitude whenserving customers a product that pushes their boundaries.
This talk contains what might be our favourite story about gainingcustomer trust, not only because it is complete with Italian hand gesticulationin the retelling, but because it is an extraordinary example of going above andbeyond with unexpected results. Francesco’s passion for coffee and hiscustomers is palpable as he walks us through what it takes to offer exceptionalcustomer care—we hope it inspires you to go above and beyond, too.
*Unfortunately, Francesco's microphone was not anchored properly and occasionally slipped into his jumper, causing some static. Many apologies!
--
Francesco is also the art director of the first international talent show dedicated entirely to the world of top-quality coffee: Barista & Farmer, a one-of-a-kind, innovative project aimed at promoting coffee culture, from plantation harvesting in the countries of origin, through all the processing phases.
Francesco Sanapo wears many hats: barista champion, coach, artdirector, trainer, Q-grader, roaster, shop owner. It is this last hat in particularthat drives Francesco’s presentation for Cup North, “Barista Attitude &Third Wave Shops”, and the one that most fascinates us: perhaps nobody knows,quite as well as Francesco and his staff, the importance of attitude whenserving customers a product that pushes their boundaries.
This talk contains what might be our favourite story about gainingcustomer trust, not only because it is complete with Italian hand gesticulationin the retelling, but because it is an extraordinary example of going above andbeyond with unexpected results. Francesco’s passion for coffee and hiscustomers is palpable as he walks us through what it takes to offer exceptionalcustomer care—we hope it inspires you to go above and beyond, too.
*Unfortunately, Francesco's microphone was not anchored properly and occasionally slipped into his jumper, causing some static. Many apologies!
--
Francesco is also the art director of the first international talent show dedicated entirely to the world of top-quality coffee: Barista & Farmer, a one-of-a-kind, innovative project aimed at promoting coffee culture, from plantation harvesting in the countries of origin, through all the processing phases.
This week, we’re doing things a little differently--we invited Mat North to revisit his talk,
In true podcast style, No. 48 stumbles into several other philosophically-heavy
Once we’ve solidified an event brief and reached out to speakers
Katie Carguilo’s talk, “Beyond The Bar”, is a prime example of this
--
Once we’ve solidified an event brief and reached out to speakers
Katie Carguilo’s talk, “Beyond The Bar”, is a prime example of this
--
Katie Carguilo has spent the past 13 years in
We’ve got something super special for you this
In No. 47, Hanna joins Steve and Jenn to discuss the
--
Find more information on the research initiatives
Here’s one for you, brew geeks: tucked in among the Cup North talks that
There have been some mutterings and murmurings about the age of the
--
His wealth of experience in the
Here’s one for you, brew geeks: tucked in among the Cup North talks that
There have been some mutterings and murmurings about the age of the
--
Gordon, along with his wife Marie, owns and runs four businesses in York
His wealth of experience in the
From the publisher's feed