In this episode we talk with automation guru Rich Schnitzel.

Before any discussion of automation at all, we first talked at length about how to communicate. That's the key to any successful automation project.

You'll learn:

• why to simplify in order to make the most impact
• what the most important thing that we can build is
• how to use "but why?" as the superpower in simplifying communication
• why ego sometimes gets in the way of effective communication
• why good leadership starts with encouraging people to interrupt you, how to frame it around "Im fallible," then remind people of this constantly, and then celebrate it when someone does
• what makes a successful automation project: improved efficiency, and improved efficacy (and why improved efficacy is highly subjective)
• how "task saturation" impedes performance
• why artificial intelligence and machine learning are not automation, and are not even the solution to most problems (instead, they're a cog in the machine)

Guest
Richard Schnitzel, Founder/President at Bow Tie Bots

Host
Ted Harrington

This Episode’s Sponsors

If you’d like to sponsor this or any other podcast episode on ITSPmagazine, you can learn more here: https://www.itspmagazine.com/podcast-series-sponsorships

For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast

Are you interested in sponsoring an ITSPmagazine Channel?
https://www.itspmagazine.com/podcast-series-sponsorships

Learn more about Rich at https://richardschnitzel.com/

Learn more about Ted at https://tedharrington.com/podcast and his book at https://hackablebook.com

We hear from the leader of a SaaS company that has successfully set up an effective responsible disclosure program (RDP).

Tom Kuzler, CEO of email marketing platform is no stranger to this crucial relationship with the security research community, and walks us through how an RDP has worked for his company.

You'll learn:

• why it's important to set up a responsible disclosure program so your company can ingest vulnerabilities found by outside researchers
• why context matters when considering security vulnerabilities that get submitted
• why manual assessment delivers more value than automated tools alone
• how (and why) to transfer knowledge internally
• why to pay security researchers
• how to identify the keys to success: identify problems and have a passion for solving them
• why to ask your questions lots of questions
• why to start right now (and definitely not wait)

Guest
Tom Kuzler, CEO, AWeber Communications, Inc. (@tkulzer on Twitter)

Host
Ted Harrington

This Episode’s Sponsors

If you’d like to sponsor this or any other podcast episode on ITSPmagazine, you can learn more here: https://www.itspmagazine.com/podcast-series-sponsorships

For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast

Are you interested in sponsoring an ITSPmagazine Channel?
https://www.itspmagazine.com/podcast-series-sponsorships

Learn more about Ted and his book at https://hackablebook.com

In this episode of Tech Done Different, we chat with serial entrepreneur Josh Little, CEO and Founder of Volley App. In his pursuit of solving the disaster that is overwhelming calendars and neverending video meetings, Josh has learned a few things about how to solve problems worth solving.

You'll learn:

• that 93% of communication is nonverbal
• why to keep a list of problems worth solving
• why communication is really about building relationships
• how to make sure your product actually solves a pain
• what happens when you fail to address conflict with cofounders
• why it's imperative to be a mentor (and take action when someone else offers to be a mentor to you)
• why to "be brave enough to try"
• how to determine the most important thing to focus your effort and resources on

Guest
Josh Little, CEO and Founder of Volley App (@joshlittle on Twitter)

Host
Ted Harrington

This Episode’s Sponsors

If you’d like to sponsor this or any other podcast episode on ITSPmagazine, you can learn more here: https://www.itspmagazine.com/podcast-series-sponsorships

For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast

Are you interested in sponsoring an ITSPmagazine Channel?
https://www.itspmagazine.com/podcast-series-sponsorships

Learn more about Ted and his book at https://hackablebook.com

In this episode of Tech Done Different, we chat with Dr Wanda Toro Turini, who shares insights about how to adapt in order to make sure that a given piece of innovative tech can best service the market.

You'll learn:

• why you gotta listen to what the marketplace is telling you
• why you need strategy in order to wield the power of technology
• why (and how!) to poke holes in assumptions
• how to look out for cognitive bias
• why it's important to understand the concerns your customers have
• the power of researching your audience when you're trying to convey a point
• why there needs to be a translator between the business and the technical people (and why that translator should be a dedicated person who understands both sides)

Guest
Dr Wanda Toro Turini, President of ecoFiles

Host
Ted Harrington

This Episode’s Sponsors

If you’d like to sponsor this or any other podcast episode on ITSPmagazine, you can learn more here: https://www.itspmagazine.com/podcast-series-sponsorships

For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast

Are you interested in sponsoring an ITSPmagazine Channel?
https://www.itspmagazine.com/podcast-series-sponsorships

Learn more about Ted and his book at https://hackablebook.com

In this episode of Tech Done Different, you'll hear from a tech entrepreneur who has hit all of the dream milestones: started a company, obtained massive funding, sold the company for over $550m. Brian Requarth, Founder of Latitude and author of Viva The Entrepreneur takes you behind the scenes of how to start and scale a successful tech business.

You'll learn:

• the framework for effective entrepreneurship: choose markets with high inefficiency dominated by stale incumbents
• why entrepreneurship is the stepping stone to success, with each idea and execution getting better due to progressive failure
• why the best businesses are born out of a burning desire to solve a problem
• why success is driven from obsession with the customer, what they need, what their problems are, and how to solve them
• the harsh reality that the customer doesn't care about your idea
• why you need to talk to your users (hint: it will save you time and money)
• why to avoid micromanaging top talent; have a long leash but keep them accountable
• why to trust but verify

Guest
Brian Requarth, Best Selling Author on Amazon and Co-Founder at Latitud (@brianrequarth on Twitter)

Host
Ted Harrington

This Episode’s Sponsors

If you’d like to sponsor this or any other podcast episode on ITSPmagazine, you can learn more here: https://www.itspmagazine.com/podcast-series-sponsorships

Learn more about Brian's new book Viva The Entrepreneur at https://www.amazon.com/Viva-Entrepreneur-Founding-Scaling-Raising-ebook/dp/B08SMPG6RG/

For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast

Are you interested in sponsoring an ITSPmagazine Channel?
https://www.itspmagazine.com/podcast-series-sponsorships

Learn more about Ted and his book at https://hackablebook.com

In this episode of Tech Done Different, we sit down with one of the most inspiring guests yet. Marcus Bullock shares his journey from incarceration to tech entrepreneur, showing us all why and how to be grateful for the lives we get to live every day, and how to apply that gratitude to overcome our many difficulties

You'll learn:

• why gratitude helps you break through barriers and rejection (whether that's not getting a promotion, funding, or contract)
• how technology can be the pathway to success
• how tech connects us, and when it's severed, it can lead to depression
• why "we are all either media companies or data companies"
• how to think about resilience: treat rejection with gratitude, because "it prepares you for the pending success that is just around the corner"
• why "the gold comes from opportunity, dreams, and building executable systems"
• how to think about the systems you're building and how to repurpose them for future ventures
• why teaching is an expression of gratitude
• how "the teacher learns the most" and why "if you're not teaching, you're dying"
• why to change the dinner table conversation

Guest
Marcus Bullock, CEO at FlikShop (@flikshop on Twitter)

Host
Ted Harrington

Learn more about Marcus Bullock at https://www.marcusbullock.net/

This Episode’s Sponsors

If you’d like to sponsor this or any other podcast episode on ITSPmagazine, you can learn more here: https://www.itspmagazine.com/podcast-series-sponsorships

For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast

Are you interested in sponsoring an ITSPmagazine Channel?
https://www.itspmagazine.com/podcast-series-sponsorships

Learn more about Ted and his book at https://hackablebook.com

In this episode of Tech Done Different, we hear from compliance expert AJ Yawn. Perhaps the most surprising takeaway from this dynamic chat with a guru in compliance? Security and compliance are not the same thing. Yet, done properly, compliance can be a powerful driver for security. 

Listen in to learn:

• why compliance reports should get better over time (and why a "clean report" is neither realistic nor a good thing)
• why cursory, scan-based "penetration testing" (meaning, really vulnerability scanning) does a disservice in many cases
• how to get meaningful work done, in two steps: 1) meditate, and 2) the 90/90/1 Rule
• why to wake up early
• how technology will shape the future of compliance testing
• why auditors should be advisors, not box-checkers
• how to vet auditors, and why different auditors are appropriate for different projects (and they're not all the same!)
• why you don't want auditors who have framework knowledge, but rather technical knowledge
• why compliance is not security (but security could be compliance)
• how to think about change, reassessments, and doing them sooner
• why the power of following up is "where you catch things"

Guest
AJ Yawn, CEO, ByteChek (@AjYawn on Twitter)

Host
Ted Harrington

This Episode’s Sponsors

If you’d like to sponsor this or any other podcast episode on ITSPmagazine, you can learn more here: https://www.itspmagazine.com/podcast-series-sponsorships

For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast

Are you interested in sponsoring an ITSPmagazine Channel?
https://www.itspmagazine.com/podcast-series-sponsorships

Learn more about Ted and his book at https://hackablebook.com

In this episode of Tech Done Different, we interview yet another incredible person who has achieved the absolute pinnacle of their field: Las Vegas headliner, Jeff Civillico.

Jeff is not just Ted's Georgetown classmate and longtime friend, he's also a world champion juggler who delivered his own Vegas show for 10 years, defying the odds and succeeding even up against monster shows like Cirque Du Soleil, Cher, and more. He joins us to share insights about how to adapt, the role that passion plays in success, and what he's up to next.

You'll learn:

• when you find passions that are adjacent to your main profession, both benefit
• what happens when you pursue your passion (hint: people will follow)
• your job might just be a medium, and that's ok; use it to pursue your passion
• how success results directly from the combination of effort and relationship-building
• how your ego can be a limiting factor, and what to do when you feel it forcing your decisions
• how to plan for the future, and also act on the now
• why to be receptive to the lesson the universe gives you, even if it's not the one you're looking for; getting knocked down sucks, but it makes you better
• why to think about how the next 6 months can impact the next 10 years
• why you shouldn't hold onto the past; you gotta let go in order to obtain the future
• why to find the silver lining, and capitalize on it

Guest
Jeff Civillico, Las Vegas Headliner (@jeffcivillico on Twitter)

Host
Ted Harrington

This Episode’s Sponsors

If you’d like to sponsor this or any other podcast episode on ITSPmagazine, you can learn more here: https://www.itspmagazine.com/podcast-series-sponsorships

Learn more about Jeff at https://jeffcivillico.com/

For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast

Are you interested in sponsoring an ITSPmagazine Channel?
https://www.itspmagazine.com/podcast-series-sponsorships

Learn more about Ted and his book at https://hackablebook.com

In this episode of Tech Done Different, Ted chats with Dr. Keri Pearlson, Executive Director of MIT's cybersecurity research organization, CAMS. She shares insight from her team's research into how companies of all sizes can build a strong security culture, even for little or no cost.

You'll learn:

• why tech alone can't stop attackers, because they're "getting badder, faster"
• why training alone isn't sufficient; you need to change beliefs
• why behavior changes only if it matters
• why reward systems work, even if the reward is of little or no monetary value
• why punishment works just as well, too
• how some companies are thinking about culture as a dedicated leadership role
• why squirrels are the ultimate hackers, and security is like fitness (yup, seriously)
• the impact that it has when security becomes an executive priority
• what's coming next: AI, ML, supply chain, and cloud

Guest
Dr. Keri Pearlson, Executive Director, Cybersecurity at MIT Sloan (CAMS)
(@MITSloan on Twitter)

Host
Ted Harrington

This Episode’s Sponsors

If you’d like to sponsor this or any other podcast episode on ITSPmagazine, you can learn more here: https://www.itspmagazine.com/podcast-series-sponsorships

Resources

Learn more about the research being performed at Cybersecurity at MIT Sloan: https://cams.mit.edu/

For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast

Are you interested in sponsoring an ITSPmagazine Channel?
https://www.itspmagazine.com/podcast-series-sponsorships

Learn more about Ted and his book at https://hackablebook.com

What happens in society when consumers have little control over their customer service experience? Join us for this episode as consumer advocate, Christopher Elliott, shares some insights into the consumer/business relationship.

You'll learn:

• why consumers need to understand the basics of security, and pay attention to what companies are claiming
• why companies need to backup any security claims they make, and how to do it (hint: just be transparent)
• the impact of "thoughtful regulation" as an approach to force companies to treat customers right, including around security
• why to align your company's values to your behaviors (and what happens when your customers call you out for not living them)
• why some companies don't have an incentive to improve, and what to do about it
• why the CEO (and other senior leadership) should respond to emails from customers, and do so quickly
• why doing the right thing is always the right thing
• why the principles of good customer service apply the same to both consumers and businesses
• why good leadership boils down to 2 streams of communication: your employees and your customers
• why even the most seasoned people are looking to the CEO and C-suite to set the tone on how they should behave, and what that means for leadership

Guest
Christopher Elliott, Author, Journalist, and Founder of Elliott Advocacy (@elliottdotorg on Twitter)

Host
Ted Harrington

This Episode’s Sponsors

If you’d like to sponsor this or any other podcast episode on ITSPmagazine, you can learn more here: https://www.itspmagazine.com/podcast-series-sponsorships

Resources

Learn more about Christopher and Elliott Advocacy at https://www.elliott.org/

For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast

Are you interested in sponsoring an ITSPmagazine Channel?
https://www.itspmagazine.com/podcast-series-sponsorships

Learn more about Ted and his book at https://hackablebook.com