From cloud confusion to AI overload, tech myths can hold teams back from working smarter, faster and more securely. This episode of the Forward Thinking Podcast features FCCS VP of Marketing and Communications Stephanie Barton and Egnyte Banking and Credit Practice Lead Charlotte Li. Together they dive into the world of digital transformation and unpack some of the most common – and costly – misconceptions. Whether you’re leading a team or just trying to keep up with the myriad of changing tools, this conversation conquers the myths and offers the facts you need to make clear and confident technology decisions for your organization. 

 

Episode Insights Include:

 

The myth of digital collaboration

• Collaboration myth #1 – Collaboration means email and video communication. 

• Collaboration is at the heart of every business. 

• Effective collaboration extends beyond verbal and written communications. 

• Digital collaboration can be divided into four areas – communication, content, workflows, and governance. 

• Smarter collaboration tools can enhance secure realtime workflow. 

• Simplifying the tech stack may be the answer to smarter collaboration. 

 

Collaboration to enhance the customer experience

• Collaboration myth #2 – The customer experience is a job for the support team.  

• Today’s end-to-end customer experience looks vastly different from that of the past. 

• Relationships matter, but the customer experience starts before someone picks up the phone. 

• What is the customer's first introduction to your brand? 

• The customer experience is really a series of micro-experiences that are shaping the customer’s perception of your company. 

• Back office teams affects the customer experience more than they realize. 

 

Handling unstructured data, cybersecurity, and the cloud 

• Collaboration myth #3 – We don’t have unstructured data problems. 

• Unstructured data refers to any data that doesn’t live in a database. 

• Unmet regulatory requirements and security vulnerabilities are at risk with unstructured data. 

• Collaboration myth #4 – Cybersecurity is the IT department’s problem. 

• Human behavior is the biggest vulnerability to an organization, so every human needs to play a role in increasing security. 

• Collaboration myth #5 – The cloud isn’t secure. 

• It’s not the location of your data that defines security, it’s the controls around it. 

• There are clear benefits to utilizing the cloud verses on-prem. 

• Cloud data storage increases visibility and oversight. 

 

The role of AI in your organization 

• AI can’t do everything, but it can do a lot of good in a credit or loan workplace. 

• Look at low-risk, high-impact areas first, most likely found in the back office. 

• Employee engagement can be increased by delegating to AI. 

• AI is not meant to replace humans, and should not be used to make final lending decisions. 

• AI will not be able to replace personal networking and relationship building. 

• Start with tools that you already have and grow from there. 

• Integration and consolidation are far more critical than the overloaded tech stack. 

 

This podcast is powered by FCCS.

 

Resources

 

Connect with Charlotte Li — Charlotte Li

 

Get in touch

 

[email protected]

 

“Collaboration is at the heart of every business.” — Charlotte Li

 

“Communication is just one slice of collaboration.” — Charlotte Li

 

“Smarter collaboration is all about making information flow securely and in real time.” — Charlotte Li

 

“The customer experience is really a series of micro-experiences that are shaping the customer’s perception of your company.” — Charlotte Li