Tech Talk

Every customer experience contains attributes that are both conscious - the rationale and quantifiable part of the experience - and subconscious. Both of these can evoke emotions. The subconscious experience is as powerful and important as the conscious one. However, most companies don’t have control over the subconscious aspect. USEA Global helps to provide solutions and control for the subconscious experience using a combination of sound, scent and sights.

Every customer experience contains attributes that are both conscious - the rationale and quantifiable part of the experience - and subconscious. Both of these can evoke emotions. The subconscious experience is as powerful and important as the conscious one. However, most companies don’t have control over the subconscious aspect. USEA Global helps to provide solutions and control for the subconscious experience using a combination of sound, scent and sights.

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What price boredom? A new economic indicator, the Boredom Index, could quantify and commoditise our downtime. And decide that we’re more valuable the less engaged we are.

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Matt Armitage with another of his quirky but yet insightful technology topics.

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What is ‘Conversational AI’ and why is it so important to the online customer experience? How does it affect the way in which we interact with businesses and how will it change that way that we might interact with them in the future? We speak with Rajesh Ganesan, the VP of Manage Engine to pick his brain on these topics.

What is ‘Conversational AI’ and why is it so important to the online customer experience? How does it affect the way in which we interact with businesses and how will it change that way that we might interact with them in the future? We speak with Rajesh Ganesan, the VP of Manage Engine to pick his brain on these topics.

See omnystudio.com/listener for privacy information.

What is ‘Conversational AI’ and why is it so important to the online customer experience? How does it affect the way in which we interact with businesses and how will it change that way that we might interact with them in the future? We speak with Rajesh Ganesan, the VP of Manage Engine to pick his brain on these topics.

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Have you lost track of the number of logins and accounts you have scattered across your digital footprint? Do you reuse passwords? Could biometric technologies liberate us from the tyrannical grip of password management?

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Matt Armitage with another of his quirky but yet insightful technology topics.

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EasyParcel was started in 2014 as a shipping platform where online retailers can search, compare, and book for delivery from multiple courier companies. And since its inception, the startup has grown immensely, so much so that it disrupted the logistics industry in Malaysia by providing the country’s first single-point logistics service. Founder and CEO Clarence Leong shares his thoughts on the country’s logistics industry and EasyParcel’s future.

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