Eddie Grant catches up with Hannah Coffey, Vulnerability and Client Assistance Manager to consider the common queries, Consumer Duty and hints and tips to deliver great client outcomes.

Previous episodes in the vulnerability series

Episode 1 focuses on Bereavement with expert insights from Kirsty Hunt from Cruse Bereavement Support and our lived experience expert Dominic. Market Podbean link is here.

Episode 2 focuses on Mental Health with expert insights from Emma Turner from Mind Croydon and our lived experience expert James. Market Podbean link is here.

Episode 3 focuses on Economic Abuse with expert insights from Dr Nicola Sharp-Jeffs, Founder and CEO of Surviving Economic Abuse and our lived expert Annie. Market Podbean link is here.

Episode 4 focuses on Cognitive Impairment with expert insights from Philly Hare, Innovations in Dementia and our lived experts Wendy and George. Market Podbean link is here.

Episode 5 focuses on Relationship Breakdown with expert insights from Jack Guinness and Farah Baldock from Gingerbread and our lived expert Helen. Market Podbean link is here.

Episode 6 focuses on Digital Capability with expert insights from Helen Dobson from Citizen's Online and our lived expert Jackie. Market Podbean link is here.

Episode 7 focuses on Caring with expert insights from Sonia Benitez, from Carers Network and our lived expert Cynthia. Market Podbean link is here.

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