In this episode, host Andrew Heath discusses the evolving landscape of TV consumption with Guy Cacciarelli and Carl Lepper. The conversation covers the differences between linear TV and streaming services, customer satisfaction trends, the role of bundling, and the impact of live events on viewing habits.

Join us for a deep dive into what customers value most in their TV experience and how providers are adapting to meet these demands.

Timestamps:

(01:02) Understanding TV Terminology

(03:29) Customer Satisfaction in TV Services

(06:06) The Impact of Bundling on TV and Streaming

(09:48) The Future of TV: Content and Live Events

Subscribe now for more expert insights and stay ahead in the dynamic TMT landscape!

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Welcome to the J.D. Power Technology, Media & Telecom Podcast, hosted by Andrew Heath. This episode focuses on wireless service providers and analyzes whether wireless customers are truly delighted.

Andrew is joined by Jenni Corwin and Carl Lepper to discuss changes in customer surveying methods, key drivers of customer satisfaction and consumer insights ranging from value for price paid to network reliability.

The episode also looks at the balance between affordability and service quality, the competitive landscape in wireless services, and the ongoing quest for customer satisfaction.

(00:17) Overview of Wireless Service Providers

(01:31) Changes in Customer Survey Methods

(02:26) Key Drivers of Customer Satisfaction

(03:42) Balancing Price and Value in Wireless Services

(06:32) Network Quality and Customer Expectations

(09:03) Competitive Market Insights

(11:26) Are Wireless Customers Delighted?

Follow J.D. Power to gain a deeper understanding of how wireless service providers can better meet consumer needs!

On our latest episode, J.D. Power experts Andrew Heath, Carl Lepper and Jenni Corwin discuss the current state of service bundling, including:

- Pros and cons of bundling for consumers and providers

- Which combinations have the highest satisfaction levels

- Pitfalls for service providers

- How the bundling experience can be improved

On the first episode of our podcast, our experts discuss the importance of CX among Wireless Carriers and Internet Service Providers.

This episode covers:

- Impact of CX on customer retention

- How to meet customers where they are

- Examples of winning CX strategies

Hosted by:

Andrew Heath, Vice President, TMT & Utilities

Featuring:

- Carl Lepper, Senior Director, TMT Intelligence

- Jenni Corwin, Senior Director, Consumer Insights