TECHtonic: Trends in Technology and Services

TECHtonic: Trends in Technology and Services

By Technology & Services Industry AssociationBusiness Technology Management

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TECHtonic: Trends in Technology and Services episodes

April 28, 202350. Customer Success: Meh-ga Insights from Gainsight
In this special 50th episode of TECHtonic, Thomas is joined by Nick Mehta, CEO of Gainsight, and Kellie Capote, Chief Customer Officer at Gainsight, to discuss the state of customer success in today’s economic environment.
As the industry focuses on efficient growth, they talk about customer retention, digital experience, monetizing customer success, and migrating commercial responsibilities, while addressing some of tech's biggest customer success questions: 
How do you drive durable growth from your existing client base? 
Is this a temporary pivot or permanent mentality toward being more cost-effective in tech? 
What does Gainsight think about the pivot to profitability? 
What does it take to successfully monetize customer success activities?
Should customer success own renewals?
Ready to learn more? Keep up to date on this subject by subscribing to TSIA's Research Journey, The Year of Profitable SaaS today!
Free Executive Briefing with Thomas Lah.
40 min
April 14, 2023 49. Data-Driven Everything: A Conversation with John Deere
Digital Hesitation
38 min
March 31, 2023 48. Scaling Customer Success with RingCentral’s Resident Expert
47 min
March 17, 2023 47. Still a $21-Billion Dollar Industry? Face-to-Face Events in 2023
TSIA World INTERACT: The Path to Profitable XaaS
24 min
March 03, 2023 46. Making Renewals Easier: A Conversation with Blackline
43 min
February 17, 2023 45. The Science of Selling: A Chief Revenue Officer’s Perspective
Survey: 2023 The Sales Specialists
38 min
February 03, 2023 44. Tactical Approaches to As-a-Service: A Conversation with IBM
43 min
January 20, 2023 43. Being a SaaS CEO in 2023
50 min
January 06, 2023 42. Customer Success–Product Management Handshake: A Conversation with Cisco
50 min
December 09, 2022 41. The Chief Customer Officer: Championing the Customer Experience
43 min

About TECHtonic: Trends in Technology and Services

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Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and…

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