Telecom Reseller / Technology Reseller News

“Whether you’re at home or in the office, we want to give you a seamless experience,” says Jeff Kubick, Head of Global Voice Service Provider Marketing at Poly. At the MSP EXPO ITEXPO, Poly notably featured two products for the smaller spaces that the new hybrid workforce utilizes, such as home offices and rooms that might be smaller and have different background noises than a traditional office. Poly is presenting new ideas designed just with those new workplaces in mind. The Poly Sync 10 USB speakerphone is designed for home office use, with microphones that offer professional grade quality sound, and noise cancellation with the typical at home distractions in mind. The Poly Studio R30 video bar, also featured, packs the sophistication of Poly’s conferencing devices but into a package designed for smaller rooms. The product has advanced technology such as Poly DirectorAI that keeps everyone in frame at all times and audio that filters out background noise, so each participant is heard clearly.

Learn more at www.poly.com

“We don’t know what we don’t know until there’s some investigation,” says Ben McGahon. Just in time for a challenging economic turn, our very first ITEXPO 2022 podcast features a company that’s focused on finding cloud savings. In this podcast we learn that although the move to the cloud was designed to make a more rational use of resources, companies still have orphaned resources, improperly scaled resources, spending on assets that may not be justified and much more. If the adage that recessions catch what the auditors missed, is true, AVMS has an interesting offer for MSPs to consider just as their clients shift from an environment of free spending consumers and forgivable government loans to a very visible effort to tighten credit, which may mean that people will be looking at spending. McGahon thinks that there is a great opportunity in offering companies a simple path to savings, where the cost cutting begins with services and assets we literally are not using or are underusing. McGahon makes the case that automated advanced cloud resource scheduling, and the savings and efficiencies that this yields, is a conversation the MSP needs to have with their customers today.

Visit www.advancedvmsolutions.io

“Our roadmap is driven by the feedback from our resellers,” says Wojciech Wieroński, CTO of Viirtue. In this podcast Daniel Rosenrauch, CEO, Charlene Gustafson, Vice President of Sales and Wieroński of Viirtue join TR’s Doug Green to update listeners on the company’s end user facing innovations and the development of other tools to help MSPs focus on sales and better matching of customer need. We hear about a new end user interface, built mobile first with the customer in mind, offering accessibility for those with disabilities. We also get an update on Viibe, the company’s quote to cash tool, for the resellers, that was built to offer sophisticated services to customers paired with simplicity for the MSP and reseller. “Our resellers tell us how intuitive our platform is, says, Gustafson. Recorded live at MSP EXPO, Rosenrauch says, “It’s a great time to be a Viirtue reseller,” noting how the company has focused on making it easy for the reseller to deliver the services customers need today.

Visit www.viirtue.com

“A lot of people just didn’t want hear it,” says Alec Fenichel, CTO. Today, June 30 is a major deadline for many carriers to comply with the STIR/SHAKEN program. In this podcast, recorded last week at MSP EXPO ITEXPO, we learn about the status of the cascading deadlines, that have come and gone, today’s deadline and next steps. Listeners may be surprised to learn that despite a major effort in both the public and private sectors of the industry to notify and educate people, many carriers are still not prepared, and a Fenichel points out, may have not understood how their company’s carrier status was being defined about this effort.

Fenichel outlines steps people can take today, and in the weeks ahead, to get back on top of this challenge, and the services TransNexus offers companies. TransNexus STIR/SHAKEN solutions enable you to authenticate and digitally sign calls you originate and verify signed calls you receive. These are complete turnkey solutions that include everything you need to deploy STIR/SHAKEN quickly and easily. The good news is that there may be, even today, a path to not face the consequences of not complying. The bad news is that companies that simply miss the deadline without any further action could basically face a situation where they are effectively shut down.

According to the FCC, “STIR/SHAKEN is a framework of interconnected standards. STIR/SHAKEN are acronyms for the Secure Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using toKENs (SHAKEN) standards. This means that calls traveling through interconnected phone networks would have their caller ID "signed" as legitimate by originating carriers and validated by other carriers before reaching consumers. STIR/SHAKEN digitally validates the handoff of phone calls passing through the complex web of networks, allowing the phone company of the consumer receiving the call to verify that a call is in fact from the number displayed on Caller ID.”

Learn about TransNexus STIR/SHAKEN

Visit TransNexus

According to Indrajit “IG” Ghosh, CEO of ConnX, helping enterprises obtain the promise of AI and better data management, is an opportunity worth considering for the MSP. In this podcast Ghosh discusses his company as a Transformation as a Service platform provider that integrates SD-WAN, UC collaboration, mobility, security, Artificial Intelligence (AI) and Automation to help enterprise customers transform from fragmented and siloed communications services to an integrated, AI-driven, multi-service collaboration platform. Ghosh discusses how his Platform as a Service, offers a fast on ramp to gaining the benefits of AI, and much more, while bypassing a time consuming and expensive process that’s already built into the ConnX offering. As we move towards a new era of communication, ConnX cloud edge applications were built with the hybrid workforce in mind.

Visit https://connxai.com/

Recession ready solutions, as contact magic exceeds underlying UC

“At the core of everything is UCaaS,” says Stijn Nijhuis, CEO of Enreach. “We create human contact.” Nijhuis’ company is focused on integrating UCaaS, CCaaS and mobility into services and experiences that take the idea of UC to a new place: converged contact solutions. The aim is to integrate all those stand-alone ways of connecting – fixed voice, mobile, video, chat, email, SMS, social channels – into one easy, user-controlled, context-based and flexible environment resulting in more effortless, natural interaction between people bringing everyone closer together. In this podcast, Nijhuis discusses how this approach creates a distinctive set of solutions and experiences that help companies save money while improving the “contactability” of business and organization team members for better control over the day and optimized work-life flow.

We also learn about Enreach’s approach to Microsoft Teams, where the company offers a wide range of integration options so customers with different needs can enhance Teams as part of a more comprehensive digital workplace. Benefits include additional PBX and Contact Center features while ensuring that all calls, PSTN, mobile or via Teams, can be handled the same way. Plus, Enreach’s Teams integration creates a powerful opportunity for telecom and ICT partners to differentiate and expand their own offerings.

With a possible turn in economic conditions, Nijhuis sees an opportunity to offer services that require no capital investment, scale, contractual flexibility, and immediate savings and productivity improvements.

Visit www.enreach.com

“The customers really feel appreciated and listened to,” says Trey Norman, Senior Pre-Sales Engineer, at Mindbreeze. According to Norman, that level of CX can be achieved when AI tools are used to organize company wide data in a purpose driven way to enable companies to interact with their customers, armed with an understanding of what a customer needs, prefers and where that customers’ needs might be. The ability to see the full scope of customer data has significant benefits for organizations trying to maximize their customer experience efforts.

In this podcast, we learn how Mindbreeze uncovers the power of customizing customer interactions and using the right technology to understand company-wide data. Mindbreeze ensures that companies get the most out of their data to personalize approaches and ensure customer knowledge stays within the company when veteran workers are resigning at an alarming rate. Stay tuned to learn more about personalizing, customizing, and optimizing customer experience in sales during times of economic uncertainty and beyond.

Visit www.mindbreeze.com

The MSP and provider back office could do with more automation, automation that increase profits, reduces employee stress, and can help with improving employee efficiency.

Paul Dundas, CEO of Emersion, and Gary Audin recorded this podcast at the ITEXPO show in Fort Lauderdale, FL. Paul points out that any size service business has to deal with a range of billing platforms and different levels of automation. He points out that one platform can standardize outcomes, reduce errors, free up staff for other functions, and provide better security for the service provider. Paul stated that the goals for a good platform are:

Good customer engagement

Integration with other tools and apps

Better automation

Standardized process and outcomes

The service provider community is looking for a scalable product that can work with a small service to a large telco provider. The product must demonstrate operational maturity.

Emersion is a specialist business automation platform with offices around the world. Owned by the Novatti Group (ASX:NOV). Emersion’s, powerful business automation platform supercharges billing, provisioning, and order flow for telecom, MSP, and utility businesses. Emersion has more than a decade of success as the leading billing, provisioning, and business automation provider to the telecom industry in the Asia-Pacific region. Validated by more than 200 integration partners, Emersion is uniquely positioned to help its users “close the door on the competition” by creating a single point of contact for telecommunications, data, software subscriptions, managed services, hardware and support billing.

Internet of Things (IoT) assets can be anywhere. There are instances where there is no wired access and mobile services do not exist. This is where satellite access provides a solution.

Dave Haight, Vice President of IoT at Globalstar and Gary Audin recorded this podcast at the ITEXPO show in Fort Lauderdale; FL. IoT endpoints can be fixed and mobile. IoT devices are found in most business verticals. Satellite IoT devices allow you monitor business remotely and provide tracking in near real time. John focuses on the value propositions and ROI of satellite access. He goes on to discuss strong security and satellite service as a redundant service when cell services fail. John discusses the edge devices available from Globalstar and other vendors.

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects IoT assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies, and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

VSME offers path to solve WFH challenges

“To quote our friends at Gartner, 74% of enterprises expect the shift to remote working to be permanent, and the global workforce predicted to be remote will be 600m by 2024,” says Raymond Pearson of Virsae. Pearson points out that an estimated 600 million people are now in a work from home mode, meaning that one in every 12 people in the whole world, now WFH or something like 1 in 6 of everyone in the world who has a job, now has a bedroom, a kitchen or a spare room as a workspace and place. Pearson points out that there’s more to WFH than geography and more comfortable shoes. It turns out that what happens at home often looks more like home, than “at work”. According to studies, one in two employees are seeking resolution of technical issues on their own instead of using their IT departments. Internet services, quality, stability, and security are inconsistent, not only across the country, but can differ greatly from one mile to the next. In this podcast, Pearson offers a list of issues that effectively make the management of WFH a nightmare for entperise IT management teams.

We learn about how Virsae Service Management with VSM-Everywhere comes into play. “VSME focuses where the problems are,” says Pearson. By integrating VSM Everywhere into their already-robust offerings, IT teams can leverage VSM Everywhere to give their customers comfort and security. For example, you know those post-call surveys you are asked to fill out? The reason everyone skips them is because nothing happens to them. IT teams can leverage those bad surveys to immediately open a ticket to be addressed.

Visit www.virsae.com